Why won't the retractable cable retract?
This retractable cable has 5 length presets, you can customize the stretch length to meet different charging needs, and if there is a snag in retracting it, please gently pull back horizontal for natural retraction, avoid folding or twisting.
The AC outlet of the adapter wouldn't work anymore, how to process it?
This is likely due to a blown fuse. You can open the compartment at the back of the adapter (labeled as "Spare Fuse") and replace the fuse. If it still doesn't work, please email Baseus for further assistance.
What is the input voltage of this travel adapter?
Rated voltage 100-250V, 50/60hz, Max 1250W at 125V & 2500W at 250V. The travel adapter cannot convert AC voltages, only plug types. Please check the operating voltage range for all your electronic devices before using the AC outlet for safety.
Why the output of this adapter can't reach 70W when charging my devices?
The maximum output power of 70W is achievable only when a single USB-C1 (Retractable Charging Cable) is used and the connected device requires 70W. The output of USB-C2 and USB-A1 are 60W max.
How to switch plug types? Why is the lock unstable?
Each time you insert a plug, be sure to push the lock button to the innermost end of the slide rail to ensure that the lock is secure and will not retract. Only one plug can be used at a time. After inserting any plug, the others will be locked.
Why won't the retractable cable retract?
This retractable cable has 5 length presets, you can customize the stretch length to meet different charging needs, and if there is a snag in retracting it, please gently pull back horizontal for natural retraction, avoid folding or twisting.
The AC outlet of the adapter wouldn't work anymore, how to process it?
This is likely due to a blown fuse. You can open the compartment at the back of the adapter (labeled as "Spare Fuse") and replace the fuse. If it still doesn't work, please email Baseus for further assistance.
What is the input voltage of this travel adapter?
Rated voltage 100-250V, 50/60hz, Max 1250W at 125V & 2500W at 250V. The travel adapter cannot convert AC voltages, only plug types. Please check the operating voltage range for all your electronic devices before using the AC outlet for safety.
Why the output of this adapter can't reach 70W when charging my devices?
The maximum output power of 70W is achievable only when a single USB-C1 (Retractable Charging Cable) is used and the connected device requires 70W. The output of USB-C2 and USB-A1 are 60W max.
How to switch plug types? Why is the lock unstable?
Each time you insert a plug, be sure to push the lock button to the innermost end of the slide rail to ensure that the lock is secure and will not retract. Only one plug can be used at a time. After inserting any plug, the others will be locked.