My phone’s magnetic attraction is weak and it won’t stick to the charger. What should I do?
-Use a phone case that supports magnetic attachment.
-If your phone case does not support magnetic attachment, please remove it before charging.
What if my phone charges slowly and gets hot?
-Please use the original charging head and cable that came with the packaging.
-Use a charging head with a power output of 20W or higher and a fast-charging cable.
What if my phone is not charging at all?
-Ensure your phone is an iPhone 8-16 series,Samsung,Ipad model.
-Update your phone’s operating system to the latest version.
-Unplug the charger’s power source, wait a few seconds, and then plug it back in.
What if my earbuds are not charging?
-Please check and confirm that your earbuds are compatible with wireless charging.
-AirPods 4/3/Pro designed with the MagSafe Wireless Charging Case can be charged with this product.
-AirPods 1/2/3 with the Lightning Charging Case can not be charged.
What if my smartwatch is not charging?
-Please update your smartwatch’s system to the latest version.
-Unplug the charger’s power source, wait a few seconds, and then plug it back in.
-If your watch is completely out of power, you may need to wait 10-30 minutes after starting charging.
My phone’s magnetic attraction is weak and it won’t stick to the charger. What should I do?
-Use a phone case that supports magnetic attachment.
-If your phone case does not support magnetic attachment, please remove it before charging.
What if my phone charges slowly and gets hot?
-Please use the original charging head and cable that came with the packaging.
-Use a charging head with a power output of 20W or higher and a fast-charging cable.
What if my phone is not charging at all?
-Ensure your phone is an iPhone 8-16 series,Samsung,Ipad model.
-Update your phone’s operating system to the latest version.
-Unplug the charger’s power source, wait a few seconds, and then plug it back in.
What if my earbuds are not charging?
-Please check and confirm that your earbuds are compatible with wireless charging.
-AirPods 4/3/Pro designed with the MagSafe Wireless Charging Case can be charged with this product.
-AirPods 1/2/3 with the Lightning Charging Case can not be charged.
What if my smartwatch is not charging?
-Please update your smartwatch’s system to the latest version.
-Unplug the charger’s power source, wait a few seconds, and then plug it back in.
-If your watch is completely out of power, you may need to wait 10-30 minutes after starting charging.