I've received two replacements for the original case ordered. The instructions state that the "... device [iPhone] charges first, then the case." Well, the case charges fine, but the phone neither syncs nor charges. I've made certain that the connection to the phone is snug, but no go. Any thoughts?

It may be your iPhone. I have had no problems at all and purchased 6 others for family and they love it and have had no problems except 1 because they had a 3s then went to 5s which this case is not compatible for some reason. I think seidio only made them for the 4 and 4s. Hope this helps. Try taking your phone to an apple store and they can run a diagnostic test to see if your phone has an issue. Assuming it is a 4 or 4s.

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Seidio CONVERT Plus Combo Black Case For iPhone 4 / 4S BD4-HKR4IPH4X-BK

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Case
iPhone 4 / 4S
Screen Protector Include

Specs

Reviews (4)

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Learn more about the Seidio BD4-HKR4IPH4X-BK

General
Brand	Seidio
Series	CONVERT Plus Combo
Model	BD4-HKR4IPH4X-BK
Type	Case
Color	Black

Compatibility
Compatible Phone Manufacturer	Apple
Compatible Phone Model	iPhone 4 / 4S

Specification
Belt Clip Include	Yes
Screen Protector Include	Yes

Feature
Features	SURFACE Plus case First iPhone 4/4S power case with a removable battery that is certified by Apple Sleek case (~ 0.73 cm) that provides scratch protection without adding much bulk Case includes a 1700mAh battery in a slot inside the case that allows users to swap out battery with a spare Included micro-USB cable allows you to sync and charge your iPhone 4/4S without the hassle of removing your case Rugged skin and skeleton Controls, ports and camera are covered for protection while remaining functional Shock-absorption with less bulk Protects vulnerable parts of device like corners and sides CONVERT Plus Holster Face-in design protects face of device Locks for security and swivels for convenience Comfortably clips to belts up to 2" wide Ultimate Screen Guard Precision-cut for each device Retains touch screen sensitivity and clarity Installed without use of adhesives The CONVERT Plus Combo includes the Ultimate Screen Guard, SURFACE Plus case, a rugged skin and skeleton and the CONVERT Plus Holster. This product is not compatible with the Seidio Desktop Charging Cradle and Kit.

Additional Information
First Listed on Newegg	November 09, 2012

Seidio CONVERT Plus Combo Black Case For iPhone 4 / 4S BD4-HKR4IPH4X-BK

Learn more about the Seidio BD4-HKR4IPH4X-BK

Customer Reviews of the Seidio BD4-HKR4IPH4X-BK

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Warranty, Returns, And Additional Information

Warranty

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Item#: N82E16875987582

Seidio CONVERT Plus Combo Black Case For iPhone 4 / 4S BD4-HKR4IPH4X-BK

Learn more about the Seidio BD4-HKR4IPH4X-BK

Customer Reviews of the Seidio BD4-HKR4IPH4X-BK

Warranty & Returns

Warranty, Returns, And Additional Information

Warranty

Return Policies

Manufacturer Contact Info