Is it normal for the battery to heat up when charging?
When the portable charger is charging or discharging, some heat may be generated due to energy loss during transmission. This is a normal occurrence.We have a temperature control protection mechanism, so please don't worry.
Why is my phone overheating?
We regulate the charging surface to stay below 104°F (40°C), but your phone may still heat up, especially under heavy use. If overheating occurs during charging, pause and let the phone cool down before resuming.
Can my phone still be magnetically charged normally with a case on it?
Only magnetic phone cases can be used for wireless magnetic charging.But to improve charging efficiency and reduce heat, please remove your phone case.This will also prevent the magnetic force from weakening.
What models of cell phones is this magsafe battery pack compatible with?
It's compatible with: iPhone 17/ iPhone 16/ iPhone 15/ iPhone 14 / iPhone 13 / iPhone 12 all series.Apple Watch Ultra 1/2/3, Apple Watch Series 11/10/9/8/7/6/SE/5/4. For other smartphones or smartwatchs please use the included charging cable.
Is any power adapter able to charge the magsafe power bank?
We recommend using the original data cable and a 20W or higher adapter. Please minimize phone usage while charging. Slower charging is normal when the power bank is low on charge.
Is it normal for the battery to heat up when charging?
When the portable charger is charging or discharging, some heat may be generated due to energy loss during transmission. This is a normal occurrence.We have a temperature control protection mechanism, so please don't worry.
Why is my phone overheating?
We regulate the charging surface to stay below 104°F (40°C), but your phone may still heat up, especially under heavy use. If overheating occurs during charging, pause and let the phone cool down before resuming.
Can my phone still be magnetically charged normally with a case on it?
Only magnetic phone cases can be used for wireless magnetic charging.But to improve charging efficiency and reduce heat, please remove your phone case.This will also prevent the magnetic force from weakening.
What models of cell phones is this magsafe battery pack compatible with?
It's compatible with: iPhone 17/ iPhone 16/ iPhone 15/ iPhone 14 / iPhone 13 / iPhone 12 all series.Apple Watch Ultra 1/2/3, Apple Watch Series 11/10/9/8/7/6/SE/5/4. For other smartphones or smartwatchs please use the included charging cable.
Is any power adapter able to charge the magsafe power bank?
We recommend using the original data cable and a 20W or higher adapter. Please minimize phone usage while charging. Slower charging is normal when the power bank is low on charge.