


Why does my power bank provide less charge than 10,000mAh?
Normal for wireless charging. ~35% energy converts to heat during magnetic transfer. A full 10,000mAh delivers ~6,500mAh to your device—charges iPhone 15 Pro ~1.5x. For best efficiency, use the USB-C wired port for faster, more efficient charging.
Is it normal for the power bank to get warm while charging?
Portable chargers may generate some heat when charging or discharging due to energy loss during transfer. This is normal.
Does this only work with iPhone? Can it charge Android phones?
Works with many devices. Wireless magnetic charging: iPhone 12–17 series. For Android, older iPhones, AirPods, iPad, and other devices—use USB-C or USB-A port with cable for fast wired charging. Universal compatibility via wired ports.
Can I use this magnetic power bank with a phone case on?
Yes, works with MagSafe-compatible cases (thin cases with built-in magnets). Cases thicker than 3–4mm or with pop sockets, metal plates, or ring holders may weaken magnetic hold. For strongest connection, use MagSafe case or remove thick cases.
Does the stand have adjustable angles?
Yes, the kickstand is adjustable up to 60°. Set it anywhere from 0° to 60° (e.g., 30° for low profile, 60° for video calls). Customers find 60° comfortable for movies, calls, or checking notifications while charging.
What are the important safety precautions when using this power bank?
Do not expose power bank to heat or fire. Do not store in direct sunlight or in a vehicle.
Do not use the power bank in excess of its output rating.
Do not use the power bank that is damaged or modified.
Do not disassemble the power bank.
Is any power adapter able to charge the magsafe power bank?
Use an adapter with a U.S. safety certification mark that meets the following specifications:
Power: Not less than 10W
Voltage: 5V to 12V (5V and 12V inclusive)
Avoid using high-wattage adapters to charge power banks.




Why does my power bank provide less charge than 10,000mAh?
Normal for wireless charging. ~35% energy converts to heat during magnetic transfer. A full 10,000mAh delivers ~6,500mAh to your device—charges iPhone 15 Pro ~1.5x. For best efficiency, use the USB-C wired port for faster, more efficient charging.
Is it normal for the power bank to get warm while charging?
Portable chargers may generate some heat when charging or discharging due to energy loss during transfer. This is normal.
Does this only work with iPhone? Can it charge Android phones?
Works with many devices. Wireless magnetic charging: iPhone 12–17 series. For Android, older iPhones, AirPods, iPad, and other devices—use USB-C or USB-A port with cable for fast wired charging. Universal compatibility via wired ports.
Can I use this magnetic power bank with a phone case on?
Yes, works with MagSafe-compatible cases (thin cases with built-in magnets). Cases thicker than 3–4mm or with pop sockets, metal plates, or ring holders may weaken magnetic hold. For strongest connection, use MagSafe case or remove thick cases.
Does the stand have adjustable angles?
Yes, the kickstand is adjustable up to 60°. Set it anywhere from 0° to 60° (e.g., 30° for low profile, 60° for video calls). Customers find 60° comfortable for movies, calls, or checking notifications while charging.
What are the important safety precautions when using this power bank?
Do not expose power bank to heat or fire. Do not store in direct sunlight or in a vehicle.
Do not use the power bank in excess of its output rating.
Do not use the power bank that is damaged or modified.
Do not disassemble the power bank.
Is any power adapter able to charge the magsafe power bank?
Use an adapter with a U.S. safety certification mark that meets the following specifications:
Power: Not less than 10W
Voltage: 5V to 12V (5V and 12V inclusive)
Avoid using high-wattage adapters to charge power banks.















































