The massage feels too intense even at the lowest setting. How can I soften the touch?
This provides deep-tissue relief. If too intense, wear thicker clothes or place a towel between your skin and the device as a buffer. Loosen the straps to reduce pressure until your muscles adapt to the 6D kneading.
The device doesn't fit my neck size. Any tips?
Try pulling the straps slightly upward or downward to change the node angle. Adjusting the arm straps will help align the massager with your unique neck curves for better comfort.
Massager won't start or charging issues?
Hold Power for 2s to start.
Device won't work while charging. White light flashes during charging and stays solid when full. If it stops, ensure a snug fit
Massage feels too weak or too strong?
For more power, use Level 3 and pull straps firmly. For less, use Level 1 and a towel buffer. Seek a comfortable, snug fit rather than over-tightening or being too loose to ensure the 6D nodes can rotate smoothly and effectively.
I received a neck massager that looks like it has been used?
All units are shipped 100% brand new. If you have concerns about the product condition upon arrival, please utilize the "Return or Replace" option via your account. We are dedicated to your positive shopping experience.
The massage feels too intense even at the lowest setting. How can I soften the touch?
This provides deep-tissue relief. If too intense, wear thicker clothes or place a towel between your skin and the device as a buffer. Loosen the straps to reduce pressure until your muscles adapt to the 6D kneading.
The device doesn't fit my neck size. Any tips?
Try pulling the straps slightly upward or downward to change the node angle. Adjusting the arm straps will help align the massager with your unique neck curves for better comfort.
Massager won't start or charging issues?
Hold Power for 2s to start.
Device won't work while charging. White light flashes during charging and stays solid when full. If it stops, ensure a snug fit
Massage feels too weak or too strong?
For more power, use Level 3 and pull straps firmly. For less, use Level 1 and a towel buffer. Seek a comfortable, snug fit rather than over-tightening or being too loose to ensure the 6D nodes can rotate smoothly and effectively.
I received a neck massager that looks like it has been used?
All units are shipped 100% brand new. If you have concerns about the product condition upon arrival, please utilize the "Return or Replace" option via your account. We are dedicated to your positive shopping experience.
