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UNIDEN BCD536HP Bearcat Digital Base/Mobile Scanner
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

1 out of 5 eggs I will never buy another Uniden product again 06/11/2017

This review is from: UNIDEN BCD536HP Bearcat Digital Base/Mobile Scanner

Pros: The scanner makes for a great $500 paperweight

Cons: Where do I begin? I normally wait a few months to post an opinion on pretty much anything electronic until its had a good burn in time. Having said that , right away on the the scanners first power up the date and time wasn't correct. NO big deal, it was the first time firing it up . I change the date and time and all kind of radio chatter comes rolling through it. And that was the frequencies pre programmed into it and I can't wait to start adding a few of my own.

A few days later( I work away quite a bit ) I turn it back on. Mind you there was still power to it and I turn it back on and once again the date and time have rolled back to its beginning. I start looking online and I find Uniden is having a campaign to replace defect batteries in their scanners including the BCD536HP. I contact them with my serial and model number and in about a week the return was approved to send the scanner back to correct the defect . Turn around was around two weeks for the repair to take place,

I mounted the scanner back in my shack , turned it back on and I still have to reset the date and time and in about 10-15 minutes later the radio powered off and hasn't come back up since . I tested the power supply that came with and there was power to it. I even hooked up the mobile power cord to it and no joy.

I started making contact with Uniden support. ( I found later that is a contradiction in terms) . After trading emails for a MONTH OR TWO someone finally makes contact with me and says to call uniden at this number to get an RMA. Awesome I finally get the scanner fixed I hope . After calling them at different times during the day for two or three weeks all I get is a message stating "You have reach Uniden support after hours " This even happened at 3:30PM CST . Now I am beginning to wonder if there a Uniden support site to contact.

Over the next 2 months I have resubmitted my Customer service number by email begging for help , all I want is to get this fix. As of today I still havent heard from them and after all this I am the proud owner of a $500.00 brick

I can't say enough how disappointed I am with Uniden over this ordeal and even considered filing a small claims court case on them. After all , its under warranty and the device at least worked prior to sending it in for a defect fix and Its a $500.00 item.

From other complaints online I see I am not the Lone Ranger when it comes to dealing with Uniden

...

Other Thoughts: Other Thoughts:

Do yourselfs a favor and avoid this and any other Uniden product

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EVGA GeForce GTX 480 (Fermi) DirectX 11 015-P3-1480-KR 1536MB 384-Bit GDDR5 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card
  • Verified Owner
  • neweggOwned For: more than 1 year

Pros: Fast and good graphics

Cons: Died too soon. Purchased in May of 2012 , Thats too bad!!

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Logitech Wireless Combo MK270 920-004536 Black 8 Function Keys USB 2.0 RF Wireless Ergonomic Keyboard & Mouse
  • Verified Owner
  • neweggOwned For: 1 day to 1 week

Pros: The keyboard has a real good feel to it. There is no need to mash the keys like the microsoft wireless keyboard I purchased a few months back.

Cons: The mouse is real light in weight and has trouble tracking. I tried it on two different pads and the desk surface with the same results.

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Richard D.'s Profile

Display Name: Richard D.

Date Joined: 05/17/04

  • Reviews: 20
  • Helpfulness: 9
  • First Review: 12/07/06
  • Last Review: 06/11/17
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