The steamer came in 2 days and I had no problems with the packaging or the box. Everything was in the box and intact. I couldn't wait to try the steamer out. Very easy to assemble, just snap a few parts together, fill the tank and go. I have hardwood floors so I choose to use the thicker purple mop head. It did a supurb cleaning job. It took a few minutes for the steamer to start for the first time but did a great job when it finally warmed up. I recently purchcased a buffer for my floors but wish I would have found the shark first. Very easy to use and clean up is a snap. All the extra pads and attachments are an added plus if you have hard to reach areas. I can't say enough about how happy I am with the product, especially when you have 4 pets. A great choice for quick, deep down cleaning.
Item was ship very quickly and was received in excellent condition. the steamer works wonderfully on wallpaper and everything else.