Pros: Very quick. Heat is managed well. Little to no bloatware. High quality.

Cons: Mine started failing about a week in. You'll waste a lot of time with tech support if you have a hardware failure. Since its a refurb, you'll have to call a special line which is only available during the week for business hours. The line is consistently full and if you leave your phone number you won't get a call back. If you have to send it in to Acer, epect three weeks at least before you'll see it again.

Overall Review: Great laptop. Pretty worthless customer service/tech support.