Question 1

what does windows 7 professions with windows 8.1 pro license mean?  Does it mean it is installed with windows 7 professional or is it installed with windows 8.1?  I am confused by this.

Accepted Answer

It means that the computer is loaded with Windows 7 Professional obtained as a downgrade from Windows 8.1.  This is the only legal way a large manufacture, like Dell or HP, can offer an outdated operating system like windows because of their agreement with Microsoft.  You will receive Windows 8.1 media with the computer, but no Windows 7 media.

Question 2

what is the connection on the back of the tower above the vga?

Accepted Answer

The connection port you are seeing is a Dell Display Port. It’s basically a HDMI port with the end reshape so it becomes proprietary to dell.  I think dell may have sold the rights to other manufactures to use the port on other devices but it has the same exact specifications as HDMI you can even get a DP to HDMI cables and audio and video will stream across. And you can do dual monitors if that’s what you wondering about one on the blue analog and one on the digital DP port.

Question 3

can you get window 7 or 10?

Accepted Answer

Hello,

Thank you for contacting us in regards to your question.  This item qualifies for a free Windows 10 upgrade.

Thank you, 
Newegg Support

Question 4

Can you run two monitors off this computer and do I need anything else to make that work?

Accepted Answer

Yes, two monitors are supported straight off the board without an additional vid card, but the onbard graphics won't give you great performance. Enough for and basic tasks or playing full-screen video but not gaming. 
Board is pretty basic. Not a lot of room for expansion.

Question 5

how many usb?  is there a camera card reader? will this operate two monitors

Accepted Answer

brings 8 USB ports two in the front, the rest are in the back. You can google this model and find pictures of the back and front. Two of the back ones are blue (USB 3.0). no camera, no card reader.  it does support two monitors but you need to purchase a Displayport to VGA adapter or Displayport to DVI to support the second monitor.  the port is on the back.

Google displayport to vga for details on the required adapter that is not included.

Question 6

Can you use additional output speakers with this model?

Accepted Answer

It has the green jack on the back.  I have not tried connecting any speakers, but I would guess it would work.

Question 7

Could it be used as a good home computer?

Accepted Answer

I would say it absolutaly could be used for a home computer.  It is a workhorse.  I have bought about 15-20 of these for the company and it has plenty of power for a home computer.  I will say however if you are looking for something for gaming you may want to look at their other options.

Question 8

Does this come with support from Dell?

Accepted Answer

3 years of the same business class support you would get when you buy it from Dell.

Question 9

does it have microsoft office?

Accepted Answer

there is a trial version of office 365 pre-installed but you need to activate it or register for the trial to use it.  The office version is 15.0.4569.15.06

Question 10

what software does it have?

Accepted Answer

Operating system - Windows 7 Professional 64-Bit with upgrade to Windows 8.1 Pro License. Has a Trial Office 2013 installed. Nitro PDF to view Adobe pdf file. I don't care for this one so I uninstall it and DL the Adobe Reader. Plus your basic WIN7 software.

Brand	DELL
Series	OptiPlex
Model	3020
Part Number	0PWK11

Type	Business Desktops & Workstations
Form Factor	Mini Tower
Usage	Business
Color	Black
Processor	Intel Core i5-4590 3.3 GHz
Processor Main Features	64 bit Quad-Core Processor
Cache Per Processor	6 MB L3 Cache
Memory	8 GB DDR3 1600
Storage	1 TB SATA
Optical Drive	DVD+/-RW
Graphics	Intel HD Graphics 4600
Ethernet	Gigabit Ethernet
Power Supply	290W
Monitor	Monitor not included
Operating System	Windows 7 Professional 64-Bit with Windows 8.1 Pro License

CPU Type	Intel Core i5 4th Gen
CPU Name	Intel Core i5-4590
L3 Cache Per CPU	6 MB
CPU Main Features	64 bit Quad-Core Processor

GPU/VGA Type	Intel HD Graphics 4600
Graphics Interface	Integrated video

Memory Capacity	8GB DDR3
Memory Speed	DDR3 1600
Memory Spec	4 GB x 2
Maximum Memory Supported	16 GB

DELL Desktop PC OptiPlex 3020 Intel Core i5 4th Gen 4590 (3.30 GHz) 8 GB DDR3 1 TB HDD Intel HD Graphics 4600 Windows 7 Professional 64-Bit with Windows 8.1 Pro License

Learn more about the DELL 3020

Customer Reviews of the DELL 3020

Warranty & Returns

Warranty, Returns, And Additional Information

Warranty

Return Policies

Manufacturer Contact Info

Video Ports	1 VGA, 1 Display Port
Rear USB	4 x USB 2.0 2 x USB 3.0
RJ45	1 port

External Bays	(1/2) 5.25"
Internal Bays	(1/2) 3.5"
PCI Slots (Available/Total)	1 PCIE X16 - FULL-HEIGHT 3 PCIE X1 - FULL-HEIGHT

Dimensions & Weight
Dimensions (H x W x D)	14.2" x 6.9" x 16.4"
Weight	20.7 lbs.

Item#: N82E16883156710