I just recently bought a prebuilt from vtg , (my first ever pc) ……. But my 3 fans on the side won’t cut on at all , idk what’s the issue… they didn’t even come with instructions.

[Viraco]

they may not have had a chance to look at it yet

[SaintTyr]

If you want more information, I’d call customer service. Here’s the phone number for that. 1 (800) 390-1119. A lot of times, it takes 1-2 business days for systems to update. I can’t get into more details as this isn’t the place to discuss customer service related questions, but I hope customer service is able to resolve any questions you may have.