Ipason Official Store

Ipason Official Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Ipason Official
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Ipason Official
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Ipason Official will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Ipason Official.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Ipason Official will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
Additional Seller Return Policy
After-sales Support

Dear Esteemed Customers,

Thank you for your purchase from Ipason. We hope our products meet your expectations!

If you need help, please contact us through Platform's Inbox Message or email us at [email protected] ( Order number is required ),

Support Hours:
Monday to Thursday
6:00 PM - 3:00 AM PDT
5:00 PM - 2:00 AM PST

Systematic Problems
1.Hardware failures, we offer a comprehensive 1-year warranty.
2.Software issues, our technical support team will assist customer online.
* Please be aware that damages caused by misuses, such as hardware falling into water, dropping on the floor, improper installation, etc., are not covered by our warranty.
* Ensure to attach the photos or videos briefly describing the defective part.
E-Manual Online

FAQ

Customer Exclusive
1.1 year warranty
2.Lifetime Technical Support

Refund & Replacement & Repair Instruction
01. Refund/Replacement Method
Please ensure that your request and the required information are submitted within 30 days of the package delivery. Replacement and refund will not be processed after the time limit.

Time limit:
Delivery of goods = 30 days
Process of Return for Refund/Replacement:
Initiate a refund/replacement request under the order.
Submit the required information.
Download the shipping label created for you by the system.
Send the parcel back to the seller using the shipping label you received.

Keep the original package: Please retain the original packaging and internal protective materials in case you have a need to return or exchange your item. Any damage to the product resulting from the loss or replacement of the original packaging may lead to the rejection of the returned item or a reduction in the refund amount.

Important notice: When returning items, please ensure that all original parts, accessories, and Manual/Files are included, any missing components may result in the refusal to return or replace.

Shipping Damage:We kindly request you to notify us within 7 days of receiving the product if there is shipping damage. Please provide us with detailed information regarding the damaged parts, then follow our instruction for brief troubleshooting. Reporting any shipping damage after 7 days will exceed the time period for us to submit a claim to the shipping company, such reports will not be eligible for product replacement or refund.

02. Guidelines of Repairing
If troubleshooting and our assistance online do not resolve the issues, you could request for repairing. Then you can proceed with the product return following our provided instructions.

30 days<Goods delivered = 90 days
lpason will provide customer with shipping labels for returning back the product.

90 days<Goods delivered = 365 days
Customers are supposed to cover the cost of sending product to lpason. Once the return package is dispatched, please kindly advice the tracking number to lpason customer service.

*Packing Criteria: When preparing to return the product for repairing, please use the original packaging with cushioning materials for added protection.

Trading Card Return Policy

• Return for refund: Not Accepted
• Return for replacement: Not Accepted

Trading Card Return Policy

• Return for refund: Not Accepted
• Return for replacement: Not Accepted

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.