Platinum Micro Group, established in 2000 and located in Southern California, is a premium online retailer of computer components, consumer electronics, and other products. Since its inception, we have acquired a wealth of experience, knowledge, and formed relationships with several of the leading manufacturers including Seagate, Lacie, Western Digital, and Samsung. We continued to expand our e-commerce business in 2007 by adding other marketplaces. Currently, our product selection has grown expansively to include mobile accessories, access control equipment, and licensing products.

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5,857 Ratings (87% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
89.85%
Product
Accuracy
94.76%
Customer Service
Satisfaction
89.66%
Doug B.
Ordered on 3/31/2021
Good guys, bad luck
4/17/2021 4:07:10 PM

The shipping label was a little blured and had a wrinkle, the package was redirected 3 times before it was delivered. 6 days in transit

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  • Didn't contact
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Rodney E.
Ordered on 3/28/2021
4/12/2021 5:07:41 PM

I have known about newegg for many years, but only have used it, recently. The website is convenient and the inventory has many products that interest me. I expect to use newegg n the future, since retail stores selling computer parts have closed.

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Zach P.
Ordered on 3/28/2021
Great product, minimal packing material
4/12/2021 3:09:04 PM

Item arrived on time and one piece thankfully , but it was packed very sparingly and The box came heavily damaged from its time during delivery( ups guy was literally throwing packages around the back of his uhaul truck in front of my house ) other than the lack of packing Materials its been great. Works and looks as expected

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  • Didn't contact
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avonte n.
Ordered on 3/29/2021
4/9/2021 11:18:10 AM

dont ever come here

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Mark C.
Ordered on 3/24/2021
good product
4/8/2021 6:33:30 AM

Product came in on time, was not damaged in shipment and did just what I needed it for

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Anonymous
Ordered on 3/24/2021
overall good
4/7/2021 5:34:09 PM

good - one small item still hasn't arrived but no big deal

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  • Didn't contact
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David B.
Ordered on 3/21/2021
Very good
4/6/2021 3:12:59 PM

Well packaged, delivered and all contents were as described/new

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  • Didn't contact
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Michael T.
Ordered on 3/27/2021
Too bad a no egg rating is not an option
4/5/2021 2:06:19 PM

Never arrived. When I asked for a replacement it took 3 days to get a no answer. The Post Office deliver the package, but not to me. I do not even know if this seller got the right address on the package. All I know is I'm out the money and this seller has washed their hands saying it was delivered. Shame on them.

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Anonymous
Ordered on 3/20/2021
Worked with manufacturer to quickly resolve drop ship problem
4/3/2021 5:57:07 PM

I purchased a SAS enclosure and received a slightly different model. PlatinumMicro immediately offered to RMA it at their expense, but went above and beyond when I asked for a replacement. They contacted the manufacturer and drop-shipped a replacement backplane instead. The whole thing was resolved withing a reasonable amount of time without the hassle of shipping everything both ways. Would recommend.

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Anonymous
Ordered on 3/18/2021
Great experience, rapid delivery
4/2/2021 4:31:51 PM

Had my CPU delivered very quickly and properly and it works perfectly, thank you! ^_^

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  • Didn't contact
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True D.
Ordered on 3/19/2021
A picture is worth a 1000 words.
4/2/2021 3:21:59 PM

The artwork showing the product has 3 separate size thermal strips 1.5 mm, 1.0 mm and 0.5 mm. However if you read carefully the offer appears to be for 2 - 1.5 mm strips. I contacted the seller. Their response was to send photos. My inquiry was self explanatory. At best the offer is confusing. I believe they are fully aware of the deception. I know I was confused. I ordered the other size strips I need elsewhere.

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Garrett R.
Ordered on 3/16/2021
3/31/2021 1:10:55 PM

I would have like the package to arrive faster

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  • Didn't contact
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CHARLES G.
Ordered on 3/15/2021
Thermal pad product is exactly what I wanted for experiment
3/30/2021 10:51:46 AM

No problems Thermal pad product is exactly what I wanted for the experiment. I have not started it yet.I have high hopes. This may do away with messy grease for me.

  • Yes
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  • Didn't contact
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Ernest P.
Ordered on 3/13/2021
Excellent
3/30/2021 9:17:59 AM

First build in over 7+ years. AMD, once again has provided the right fit for this build and its intended use, both personal and gaming.

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Victoria E.
Ordered on 3/14/2021
Responsive and polite!
3/29/2021 4:35:01 PM

My package got stuck at the post office and when I contacted the seller, it was resolved on the first business day and I got my package the same day! I was afraid it was lost!

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Anonymous
Ordered on 3/13/2021
Selling used product as new
3/23/2021 5:58:52 PM

They shipped a product that was an open box when it should have been a new product. They only offered a refund, so likely they don't have any new stock of the product. and a few days later, the product is still up, listed as New, not Used.They are getting 2 instead of 1 because the customer support was quick to issue an RMA + label to return the product.

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Anonymous
Ordered on 3/14/2021
Fantastic Product
3/23/2021 8:30:04 AM

The only problem I had with this item is it was sign for on delivery which I did not want ended up having to wait an extra day to get it and driving two hours to the ups pick up spot. Product and Seller are great otherwise

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Robert C.
Ordered on 3/7/2021
Slow to solve download problem
3/22/2021 7:19:59 PM

Could not down load software due to conflicts with computer. Requested program on CD, but New Egg kept sending emails to try to download program. Had to call credit card company to stop payment. Got refund and purchased software from different vendor.All computer hardware components arrived in a matter of days.

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Steven T.
Ordered on 3/5/2021
Slow delivery time.
3/22/2021 5:13:55 PM

The video worked as is and was brand so I registered it. It works great for a system that only need a basic display video card. It has HDMI, DVI and VGA ports as well as low profile brackets. The only drawbacks are I wouldn't try to game with the video card at all, it runs poor on a 4K TV and the last part has nothing to do with the video card itself, but if you order from Platinum Micro your shipping will be very slow and you'll be waiting a while.

  • No
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  • Didn't contact
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Jerri G.
Ordered on 2/26/2021
excellent
3/15/2021 10:52:49 AM

Great experience purchasing my Acer computer. I highly recommend.

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