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149 Ratings (83% Positive) 

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On-Time
Delivery
87.50%
Product
Accuracy
89.58%
Customer Service
Satisfaction
86.36%
Evert W.
Ordered on 7/10/2021
7/21/2021 6:52:17 PM

Seemed to take a while to get first shipment update, but still got here early with the free shipping option. Memory modules working fine so far so no complaints.

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  • Didn't contact
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David W.
Ordered on 4/19/2021
Old memory, hard to find. works eggcelent!
5/8/2021 10:02:24 AM

Memory showed up early, works fantastic in my old rig. Would buy from seller again. Great price. Thank you!

  • Yes
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  • Didn't contact
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Anonymous
Ordered on 2/17/2021
So slow and didn't work
3/4/2021 2:33:56 PM

Feb 17th - Feb 22 for an invoice to be created and card charged. Then for the next 5-days tracking showed it had not been picked up. Total order to delivery time was 10-days. Unacceptable for 2021. Memory is described as 'guaranteed compatible,' but did not work in my 2020 Sager laptop. While both cards can function only one new and one of my old sticks post. Both new sticks of ram (2-available slots) will not post together.

  • No
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  • Didn't contact
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Lynne V.
Ordered on 1/16/2021
2/2/2021 10:34:44 AM

Yes

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Jason N.
Ordered on 1/12/2021
HORRIBLE experience! TEN DAYS late in even started the order fulfilment.
2/1/2021 2:11:56 PM

ABSOLUTELY HORRIBLE experience! Company was 10 days late in even acknowledging I had placed the order. When I attempted to contact them, multiple times, I was ignored. Newegg's customer service contacts were ignored. Newegg failed to stand behind their standards for orders placed, even with Third Party sellers. Seller eventually sent the order, I had long since placed a replacement order with another retailer, (starts with "A"), order arrived BEFORE the original one place here--you know, THAT company fulfills orders in TWO DAYS for THEIR customers. I sent this order back, as I do not need it any more. The replacement arrived two weeks before this order did. A MONTH had passed, and the refund is still pending. I have LONG since placed a dispute on the transaction with my bank, I expect to get my money back tomorrow, as the time limit for Newegg to respond expires today, and since they haven't, WF Bank will simply refund my money and take over on the refund from there. I really DO recommend them as a bank Really helpful and responsive, unlike Newegg and this particular Third Party seller. In the past six months, I have ordered over 50 times from that other company, you know, the one that starts with an "A"...Newegg won't let me name them...gone through this before. All but TWO orders were delivered in TWO days. What happened to the two out of the fifty that were not delivered in two days? Oh right, they were delivered in ONE DAY. In those same six months, I ordered SIX (6) times from Newegg. How many did THEY get right? ONE (1). Yep. Just one. Every other order was late. Or wrong. Or both. 1 out of 6 isn't even acceptable in baseball. That's a 0.167 average. That's nowhere near good enough for me to continue buying from Newegg. And here's the final word on Newegg's lovely response about "...third party sellers are different...". You know what? They're not. Not if YOU want people to continue to buy from you! If there's two classes of purchases, why not send you to two different sites, you could keep calling the ones that will abide by the rules "Newegg" and call the other one...oh I don't know...how about "SLOWEGG"? And have different colors and then maybe people would know that essentially "you'll get your stuff whenever the heck we feel like getting it to you and not before." Sales will plummet. You'd have to drastically lower the prices to compensate. For me, no more Newegg. Can't do it. Not when the competition is 5% more expensive (or less) and can get it to you in 1-3 days, at most. It's just not worth the hassle. Not when MY MONEY has been tied up FOR A MONTH!!! And customer service needs to actually HELP. They haven't done a thing yet on any of this garbage. It's over. 20 years. I'll be shocked if you make it to 21 with this kind of garbage going on. But I won't be here.

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Jose V.
Ordered on 1/9/2021
Motherboard defective and could not get money back
1/28/2021 2:00:57 PM

I bought a motherboard for my son during Christmas season but it was defective and my only option was to get a replacement when I didn’t want to because i didwant to have issues in the future, so i wanted my money back which they denied

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Samantha W.
Ordered on 1/5/2021
Accurate descriptions, great service
1/25/2021 6:03:23 PM

The seller provides post delivery help to ensure product is installed correctly. The product description is accurate, and came as described. No issues. Thank you so much!

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Robert B.
Ordered on 12/17/2020
Non-Compatible memory modules
1/22/2021 8:09:12 PM

I wanted to add the max amount of memory to my gateway sx2800 desktop computer so I could update from windows 7 to windows 10. The seller claimed that these memory modules were compatible for my computer. They were not.

  • No
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  • Didn't contact
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Daniel H.
Ordered on 12/20/2020
did not ship items until after i complained items were late showing up
1/13/2021 4:30:44 AM

Newegg refused to take responsibility for an item I bought from them and I paid them for .. kept saying was not their issue ... if you act as the middle man / agent you take on that responsibility as you are representing the item / seller and it is your reputation on the line said they would contact shipper.. NO RESPONSES but a few days after I complained .. all of a sudden my items were shipped. items showed up SUPER LATE

  • No
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David H.
Ordered on 11/27/2020
Very good.
12/14/2020 5:41:55 PM

MemoryUp contacted me to ensure that I would receive the right memory for my machine. I really appreciate that.

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John S.
Ordered on 11/28/2020
Not compatible
12/14/2020 5:38:54 PM

Seller accepted return but charged a restocking fee which I felt was unjustified since in spite of claiming it would working my system it was in fact incompatible. Found numerous negative comments about this seller on the web. I will never buy from them again.

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Anonymous
Ordered on 9/13/2020
really fine
9/28/2020 5:11:52 PM

just great

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  • Didn't contact
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Chad M.
Ordered on 9/4/2020
Great!
9/26/2020 1:15:20 PM

Great! would recommend this seller

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GERRY H.
Ordered on 7/16/2020
7/30/2020 5:24:35 PM

Good deal!

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Candy M.
Ordered on 6/5/2020
Nice doing business with them
6/22/2020 6:01:24 PM

Although the product was delivered a bit later than I had hoped, however when contacting MemoryUP, they were very accommodating and apologetic due to COVID-19 delays and upgraded my shipping from standard to two day which I appreciated very much.

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Eric K.
Ordered on 6/2/2020
memory upgrade
6/19/2020 8:57:27 AM

work just as I had hoped, minor upgrade nice speed boost

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Marshall R.
Ordered on 6/11/2020
Perfect product, arrived ahead of promised schedule
6/16/2020 9:16:23 AM

I don't know who they are, or even where they are, but I can say this: they provided exactly what was promised and paid for, which was delivered ahead of schedule. We need more good businesses like this!

  • Yes
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  • Didn't contact
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RamonArgila T.
Ordered on 5/25/2020
No delivery
6/13/2020 9:20:20 PM

I ordered memory for a desktop and received memory for a laptop. I sent them back with the form they sent me to print and stick to the package, but all I hear now is crickets. I don't even know if I received my money back!

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Edward O.
Ordered on 5/26/2020
Well Done
6/10/2020 6:47:50 PM

The price was reasonable, the product was as described and delivered on time. I am definitly very pleased.

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Richard M.
Ordered on 5/19/2020
EXCELLENT
6/3/2020 3:36:31 PM

EXCELLENT

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