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Dear Customers
A letter to American Customers About Shipped from China Impact from Covid-19
To Our Dear Customers
We treasure your trust and will protect your best interests as that is our guiding principle for Sennow Inc. in practice of business and retail services.
We do care about your opinions and we do appreciate your trust and WE WILL do everything we can to deliver the best product and service at all times.
Please be assured you will NOT need to pay for anything that will not be delivered to you and we, as responsibility defines, would revert charges if packages failed to be delivered.
If you are uncertain about shipping status, please email seller on your seller account page or send email to our service team: neservice @ sennow . com (please remove the spaces)
SHIPPING:
*Domestic Shipping:
For orders needs to be fulfilled by Newegg warehouses in USA, Newegg will provide multiple levels of shipping services including: Eggsaver Shipping, Newegg three Business Days, Newegg two Business Days and Newegg Next Day Shipping of which Eggsaver Shipping will be free of charge.
WARRANTY:
-Vaseky
Sennow is the manufacturer authorized seller of Vaseky SSD and Memory products. Vaseky products sold by Sennow are under a three year replacement warranty covered by Sennow. Industrial restrictions would apply.
Jingsha
Sennow is the manufacturer authorized seller of Jingsha motherboard products. Jingsha products sold by Sennow are under a three year replacement warranty covered by Sennow. Industrial restrictions would apply.
HUANANZHI
Sennow is the manufacturer authorized seller of HUANANZHI motherboard products. HUANANZHI products sold by Sennow are under a three year replacement warranty covered by Sennow. Industrial restrictions would apply.
RETURN POLICY:
Non-defective Return:
We accept refund RMA requests within thirty days after package delivered for non-defective returns. Full refund will be issues if packages are unopened or with freight charge. We may apply an up-to 15% restocking fee on opened non-defective returns or unopened international 0.01 shipping returns.
Defective Returns:
We accept refund or replacement RMA requests for defective units. Full refund or replacement will be issues once packages are returned to Newegg warehouse per the RMA instructions on the RMA email received with return shipping label. For defective unit maximum return period, terms vary based on the product warranty offered. For details, please feel free to email seller on product page.
FEEDBACK:
If you need tech support after receiving the item, please feel free to contact us to get assistance. We will do our best to help and fix your problem for sure. Your feedback is very important to our store. We strive to provide high quality products and customer service. 100% customer satisfaction is our business goal to achieve.
Thanks for shopping from us!
A letter to American Customers About Shipped from China Impact from Covid-19
To Our Dear Customers
We treasure your trust and will protect your best interests as that is our guiding principle for Sennow Inc. in practice of business and retail services.
We do care about your opinions and we do appreciate your trust and WE WILL do everything we can to deliver the best product and service at all times.
Please be assured you will NOT need to pay for anything that will not be delivered to you and we, as responsibility defines, would revert charges if packages failed to be delivered.
If you are uncertain about shipping status, please email seller on your seller account page or send email to our service team: neservice @ sennow . com (please remove the spaces)
SHIPPING:
*Domestic Shipping:
For orders needs to be fulfilled by Newegg warehouses in USA, Newegg will provide multiple levels of shipping services including: Eggsaver Shipping, Newegg three Business Days, Newegg two Business Days and Newegg Next Day Shipping of which Eggsaver Shipping will be free of charge.
WARRANTY:
-Vaseky
Sennow is the manufacturer authorized seller of Vaseky SSD and Memory products. Vaseky products sold by Sennow are under a three year replacement warranty covered by Sennow. Industrial restrictions would apply.
Jingsha
Sennow is the manufacturer authorized seller of Jingsha motherboard products. Jingsha products sold by Sennow are under a three year replacement warranty covered by Sennow. Industrial restrictions would apply.
HUANANZHI
Sennow is the manufacturer authorized seller of HUANANZHI motherboard products. HUANANZHI products sold by Sennow are under a three year replacement warranty covered by Sennow. Industrial restrictions would apply.
RETURN POLICY:
Non-defective Return:
We accept refund RMA requests within thirty days after package delivered for non-defective returns. Full refund will be issues if packages are unopened or with freight charge. We may apply an up-to 15% restocking fee on opened non-defective returns or unopened international 0.01 shipping returns.
Defective Returns:
We accept refund or replacement RMA requests for defective units. Full refund or replacement will be issues once packages are returned to Newegg warehouse per the RMA instructions on the RMA email received with return shipping label. For defective unit maximum return period, terms vary based on the product warranty offered. For details, please feel free to email seller on product page.
FEEDBACK:
If you need tech support after receiving the item, please feel free to contact us to get assistance. We will do our best to help and fix your problem for sure. Your feedback is very important to our store. We strive to provide high quality products and customer service. 100% customer satisfaction is our business goal to achieve.
Thanks for shopping from us!
- SENNOW STORE
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