Pros: I purchased this MSI mini pc on July 19. I am having a bit of a learning curve with W11, but that's another matter. Things I like. Size is larger than most mini pc's. It has a desktop CPU rather than mobile, and I liked that. I hoped the size would have better air flow and not get so hot. Unfortunately, this thing gets HOT. I had to get an external fan to blow into the vent by the heatsink. As soon as I did that, the temp went way down. Case was not hot at all after doing that, so I highly recommend it. The case is all metal. You will need a Philips 2 and unlike a Beelink I never could get into, MSI does not over torque the screws. So it was easy to get into. Internal layout is clean. I immediate pulled the 16gb of Kingston RAM included and install 32gb Crucial. Turned on pc and W11 Pro installed without issue. Then I powered down and installed an additional drive, a 2.5" SSD Samsung 870. There was a bit of a learning curve that I had to geek out because I found no instructions for some of the things you had to do to attach the drive. After affixing it to the bracket, it was easy to see where you can add an additional SSD or SATA drive on top of it, and I may do that, simply because I have one laying around the house that's not being used. I am using the MSI wired mouse but typically use a wireless mouse. I will address the keyboard in the next section. The information in the user manual that MSI did include was not useful to me. I was worried that the pc might have one of the Intel 13th gen processors that had instability issues, but so far that has not been the case. I do have a Tom's Hardware article from last week that "Intel's patch for CPU instability and crashing issues rolls out from MSI and ASRock" in case I need to install the patch. I was concerned enough about that and whether I should return this pc that I contacted Newegg PC Support. I had a long conversation with Joshua. He was so knowledgeable and went out of his way to help me. When a company employs a PC Support guy like Joshua, I realized I need to buy more of my computers and electronics from Newegg.

Cons: Compared to customer support at Newegg, I am kind of neutral about MSI customer support, which I must say I have had to contact several times at first just to get information about this and that. Customer support is done by online chats. Fortunately you don't have to wait terribly long to get help. You get two choices: Customer Service or Tech Support. Choose Tech Support because the other one gave me far different information about brands of RAM that I could use in the pc. Unlike Newegg, I don't think MSI offers chat transcripts. One thing that is a definite con is that MSI does not include all the user manuals you will need if you plan to open the case and upgrade RAM and storage. Fortunately, awesome Joshua at Newegg PC Support was able to get me the manual for how to add the SSD and other things. Unfortunately the manual left out a bunch of things that I guess it assumed the pc user would know. Well, I didn't. I haven't built a pc since the 1980s and that was a desktop. I had to figure out things that the manual left unsaid by trial and error and with the help of a PC World article. https://www.pcworld.com/article/394138/how-to-install-an-ssd-in-a-desktop-pc.html Another con or maybe a neutral is the keyboard. I use a mechanical keyboard with clicky Kailh white switches, so the flatter and shorter membrane keyboard provided doesn't suit me. But it might work for others. It is a nice-looking keyboard. Another troublesome area for me is the setup of the pc on my desk. I wish all of the USB 2.0 ports weren't just on the front. I have had to rearrange everything else on my desk so I don't have so many wires in the way. That is why I'd like to mount this pc to my monitor. MSI did include a plate for that purpose, just not instructions, unless I misplaced them. Make sure you don't lose that plate because MSI does not seem to be able to find a replacement for it! They will give you a spec for a plate that is definitely not the right one. I can see how the plate attaches to the 4 screw holes on my monitor, but can't figure out how to hang my mini pc on that plate. I saw a video of how to do it for the MSI Cubi--very easily done, but can't find any video for this pc. This pc is much bigger than the Cubi. I hope it will fit and I will eventually figure out if it does. Guess I will have to contact MSI chat to see if they can send me the instructions. On another frustrating matter, MSI does include a little bag of screws with the pc, but it doesn't explain their differences and uses. Come on MSI, do a better job of explaining ALL the parts and details and include ALL the user manuals a pc user might need. Then a person wouldn't have to contact your customer support so often to get started.

Overall Review: I would recommend this mini pc to others, but if you have had no experience getting inside a pc case and upgrading things, you will need some instructions, and unfortunately MSI instructions miss a lot of details and expect to be frustrated. And buy a little external fan to keep this thing cooled down as he gets hot. By the way, I considered Dell, Lenovo, HP, Beelink, and Chatreey before deciding on the MSI. I ruled out Dell and HP right away. I did get a Beelink and like others who have complained, it's hard to undo the overtorqued screws to get inside the case. I like that MSI has an all metal case and is bigger than some of the mini pc's out there while still being small. I really don't mind that I get customer service by chats. I can go on a chat 24/7 and not have to wait too long. With Beelink it was email and you waited and waited and waited for a reply. I think this MSI was the right choice now that I'm pretty much past the learning curve. EXCEPT for acclimating to W11, that is.

This is my first experience with a mechanical keyboard (everyone's got to start somewhere, right?), which I wanted for typing, not gaming. I have had no end of issues with the keyboard, so I am back on my Logitech K120. First off, the software is not beginner-friendly. The user manual is not beginner-friendly. When I emailed the manufacturer, they just sent me links to the software and user manual--in other words, they provided zero help. I emailed the manufacturer again. This time they didn't respond at all. I was left to try to figure things out on my own, some I did, others not so much. But the reason I stopped using the keyboard are the issues! First issue was a repeating plus character. Had to go online to find out how to deal with that and learned that repeating characters is something problematic about mechanical keyboards. Oh joy. That was a week ago, and I don't think I've owned the keyboard even a month. Then today, I was trying to key in information into an MS Word table and got a bullet, not the letter. Then I got a message that my "CTRL key was stuck, do I want to restart in safe mode." So I restarted my computer, and that took care of it. But rather than worry about the next problem with this Viper keyboard, I just unplugged it and went back to my Logitech. I may take advantage of the Newegg return policy, because my experience with this keyboard has been frustrating and one problem after another.