About us
Luoyang Xincheng Precision Machinery Co., Ltd. was established in February, 2004 and has more than 100 staff members. Our company has more than 100 sets of machinery, including CNC equipment, various types of machining equipment, heat treatment equipment and testing equipment. Furthermore, our company is engaged in processing aerospace field precision parts. In 2005, our company passed ISO9001:2000 Quality System management certification. In addition, our company got independent import & export rights in 2009. We successfully researched Remove Broken Tap machine in 2011.

Production of product
We are manufacture and work at EDM machine & CNC machine tool related product.
EDM machine. We started producing EDM machine in 2011, in the begaining the EDM broken tap remover got a lot of positive feedback, and we have many dealer in the world. In 2018, we started study EDM drilling machine, for now the portable model of EDM drilling machine and desktop model EDM drilling machine.
(EDM BROKEN TAP REMOVER: EDM-8C, EDM-2000B, SFX-4000B) (EDM DRILLING MACHINE: MB-2000C, DK-908, DK-908D, DK-908W, CDK-806A)

CNC machine tool related products. We started producing CNC machine tool related products in 2000. For the 20 years, we have huge stock quality more than 1000,000 CNC pull stud and nut in stock. Product line, Pull Stud, Nut, Pull Stud & Nut Wrench, Tightening Fixture, Tool Block, accept OEM & ODM service. In 2017, we study CNC Oil Water Separator(Model: SUN-01, SUN-02) and CNC Chip Sludge Removal Machine(Moldel: SUN-100) started sold to all over the word. We got a lot satisifated feedback.

Our target market
Africa (except Middle East), Central & Southern Asia, Eastern Europe, Hong Kong/Macao/Taiwan, Japan & Korea, Latin America, Mainland China, Middle East, Middle East & South Asia, North America, Northern Europe, Oceania, Southeast Asia, Western & Southern Europe. Unit now, the Portable EDM Broken Tap Remover, Portable EDM Drilling Machine, Desktop EDM Hole Drilling Machine has been sold to 70 countries, we persevere and continuously improve product quality.
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Return Policy
About Us

RETURN POLICY

SFX Broken Tap Remover Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from SFX Broken Tap Remover
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by SFX Broken Tap Remover
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, SFX Broken Tap Remover will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by SFX Broken Tap Remover.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. SFX Broken Tap Remover will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

Trading Card Return Policy

  • Return for refund: Not Accepted
  • Return for replacement: Not Accepted

Trading Card Return Policy

  • Return for refund: Not Accepted
  • Return for replacement: Not Accepted

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days