Cool monitor with dead pixels within days of using it.6/22/2020 7:24:48 PM

Pros: Nice colors, clear image, good refresh rate.

Cons: Dead pixels days after using the monitor, and when I noticed the first set and turned it off to try and see if it was dust, a new red stuck pixel appeared after turning it on. Can't replace it either as it's sold out basically everywhere.

Overall Review: I'd like to say the monitor meets my expectations, but that would be a lie. I contacted Newegg support and they couldn't offer any solutions aside from a full refund which isn't what i'm trying to do. Guess i'll have to live with this as it doesn't meet ASUS' own RMA policy for dead/stuck pixels too. Apparently it needs to have 5 or more dead pixels to count and mine is one cluster of them and a stuck red pixel.

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Manufacturer Response:
Dear adam a., I'm sorry to hear that your monitor has multiple dead pixels after only a few days of use. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. As you noted, we do have a Pixel Acceptance Detail that outlines what would qualify for a warranty repair. Based on your description, it appears that your monitor qualifies. Can you please send me a picture of your screen and outline where the bright and dark pixels are? Please reach out to me at cl-lane@asus.com and include case #N200679589 in your email for reference. Thank you for choosing ASUS! Best regards, Lane ASUS Customer Loyalty – US Support
External Link(s):
Pixel Acceptance Detail
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