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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Company Profile

Founded in 2003, BTEcomputer, specializes in computer hardware and software products. Our goal is to provide best prices, unbeatable service and build lasting relationships with individual customers, corporate clients and resellers. Over years of operation, our ambitious team has extended our products line from Consumer Electronics to include Household Products, Health & Beauty, and Fashion products. As you can see here, the advanced BTEcomputer ecommerce site has been built for this purpose and will continue to be updated to meet our client's expectations.

Locations

BTEcomputer is headquartered in Toronto,ON we maintain warehouses across Canada, USA, Hong Kong and China. With our strong connections with leading manufacturers and distributors all over the world, we are able to offer the highest quality products at market leading prices to our savvy customers.

  • Feedback
  • Returns Policy
On-Time
Delivery
68.49%
Product
Accuracy
78.17%
Customer Service
Satisfaction
62.18%
571 Ratings (64% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 251
randy P.
Ordered on 3/31/2020
Find a different seller 4/4/2020 12:20:04 PM
After reading lots of reviews and with my own experience I cannot in any way recommend these people.

After 3 days my order was not shipped. They marked it as shipped but it was "ready for pickup" for 2 days. Not a honorable business.
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STEVEN S.
Ordered on 3/18/2020
Item never shipped 4/4/2020 12:11:53 PM
After waiting a week the item did not even ship so I canceled the order. Order was canceled without issue and received a full refund.
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Michele S.
Ordered on 3/29/2020
Totally Awesome Seller 4/3/2020 7:25:26 PM
I bought this motherboard on Sunday when I also purchased 32 gb of ram ddr4 2666 and a I9 990kf cpu .These guys got this board shipped one nite out of ontario canada before it was due on friday the 3rd or lets just say she was not going to make the 3rd i thought.Well than "WOW" it was delivered on fri the third by UPS.I have never got the royal quite like that before but ,It was so nice guys! Thanks for the awesome motherboard and entire experince! You guy's rock!
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Joseph K.
Ordered on 3/25/2020
fraud 4/2/2020 6:54:57 PM
It is not new condition does not come with the original box and package. No power adapter
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Anonymous
Ordered on 3/17/2020
shipping 4/1/2020 3:20:35 PM
Shipping from a Canada vendor was lenghty
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  • Didn't contact
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Andrew G.
Ordered on 3/17/2020
Long shipping delay and ultimately canceled order 4/1/2020 3:00:28 PM
I'll preface this by saying that this occurred during COVID-19.
Order was for an item needed to work from home, so I contacted customer service prior to placing order to confirm in-stock availability and that it could be shipped; I was told yes on both. Then the waiting began. After nearly two weeks, during which time I contacted BTE on multiple occasions to get status update, I had to cancel the order. The shipment was labeled and "ready for pickup" but just sat and sat. I did confirm that the shipper (UPS) is currently operating, so I'm not sure what the issue was.
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Sam M.
Ordered on 3/16/2020
This seller is not Located in the US. Extremely slow shipping 4/1/2020 8:25:11 AM
This seller is not located in the US like it is stated. Items ship out of canada and they take the longest they are allowed to ship to you. My shipping label was created and the package sat for 5 days before it actually shipped. I contacted the seller and was just given tracking information I already had when I asked why my shipment hadn't actually shipped.
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DEBBIE M.
Ordered on 3/17/2020
Horrible! Still waiting for product! 3/27/2020 5:18:28 PM
About a year ago, I bought the same product that I just ordered last week 2nd day air from Newegg.com. I had no issues last year. This is completely different this time. I am still waiting for this product that should have been delivered Tuesday and it is Friday and no product and I paid for 2nd say air. I can’t get a response from anyone. Don’t know when I will get the product, but paid a lot of extra money and need the product yesterday!
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1 out of 1 people found this review helpful. Did you?
Derek C.
Ordered on 3/7/2020
Item never received 3/25/2020 2:57:22 PM
Ordered PSU and it took 5 days for them to print the shipping label. It's been an additional two weeks and it still hasn't shipped. Received the same item in three days from another retailer and I can't cancel the order.
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6 out of 6 people found this review helpful. Did you?
Anonymous
Ordered on 3/1/2020
Great value buy RAM 3/25/2020 12:28:01 PM
Love my HyperX Fury RAM card...bought one when I initially built my computer, but realized I was throttling my video card capacity so bought another one. Great value, delivered on time. Very satisfied.
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0 out of 1 people found this review helpful. Did you?
Casey U.
Ordered on 3/7/2020
3/23/2020 12:30:44 PM
All was good
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  • Didn't contact
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Kent B.
Ordered on 2/26/2020
Rotten egg BTE 3/15/2020 4:12:58 AM
I feel I was over charged for the only advertised product left in the country. A shipping label was created with tracking, the shipper never showed to receive the product. Eventually an RMA was issued saying the product was not needed by customer. Then BTE said when questioned about the fake reason for the RMA, the shipper destroyed the product that the shippers tracking says they never received. And I am still waiting for a refund from someone.
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5 out of 5 people found this review helpful. Did you?
D H.
Ordered on 2/26/2020
Still have not received Item 3/12/2020 12:23:51 PM
Item shows as delivered, but was not, had to reach out to everyone under the sun to get the process started. I know this is on UPS, but BTE hasnt been much more helpful.
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2 out of 2 people found this review helpful. Did you?
Rafael R.
Ordered on 3/4/2020
Never Again! 3/11/2020 4:08:34 PM
If I knew the part was coming from Canada then I would never order it. I will be more careful reading next time.
Somebody messed with the motherboard. It came without the DVD and without two SATA cables the book says are included in the box.
The packing was extremely unprofessional. They used an old UPS box to build an improvised box to ship my unit.
One of the many reasons Canada will be at the level of America.
I will be very careful next time to be sure the things come only from NewEgg and not from some other company, especially other country.
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3 out of 3 people found this review helpful. Did you?
Brandon W.
Ordered on 2/22/2020
Not refurbished just used 3/10/2020 10:59:49 AM
The item came well packed but looked like it came straight out of a dusty computer. It works perfectly so no real complaints though
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1 out of 1 people found this review helpful. Did you?
ian d.
Ordered on 3/5/2020
Shipping way too slow, product overpriced 3/10/2020 6:31:23 AM
Don't bother ordering from this seller. They take forever to ship out the item and if you ask for a refund BEFORE the item has even shipped, they charge you a "restocking fee" for what? Not putting your product in a box and handing it to the shipping partner?

Save yourself the trouble, find a different seller to order from.
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  • Didn't contact
4 out of 4 people found this review helpful. Did you?
Thomas S.
Ordered on 2/13/2020
Very happy with my purchase 3/4/2020 8:51:31 AM
Item arrived as expected. RGB strips look great. Very happy with my purchase
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Maximo A.
Ordered on 2/16/2020
Shipping took to much time 3/3/2020 2:50:15 PM
Shipping took to much time, I know we are a little spoiled by other company (not allowed to mention the name apparently) 2 days shipping, but..... my order didn't go out until 3 days after I place my order.
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Anonymous
Ordered on 2/8/2020
Good people 2/27/2020 6:03:27 AM
Worked with me on getting this item and delivered as requested
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Anonymous
Ordered on 2/10/2020
2/26/2020 12:45:16 PM
They messed up my address on the shipping label.
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  • Didn't contact
1 out of 1 people found this review helpful. Did you?
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