How should I use the power bank when I first receive it?
Fully drain the battery once, then charge it to 100% without interruption.
What if charging feels slow?
Use a 9V/2A adapter with a fast-charging cable. In fast-charge mode, it takes about 3–4 hours to fully charge.
What if charging stops unexpectedly?
This magnetic power bank only works with magnetic phone cases or without a case. Make sure the device is aligned with the wireless charging area and avoid thick cases.
Is it normal for the power bank to heat up?
Yes. Wireless charging causes some energy loss, which releases heat. Mild warmth is normal and safe.
How should I store the power bank?
Do not place it under blankets, on sofas, or in high-temperature enclosed spaces (such as inside a car).
How should I use the power bank when I first receive it?
Fully drain the battery once, then charge it to 100% without interruption.
What if charging feels slow?
Use a 9V/2A adapter with a fast-charging cable. In fast-charge mode, it takes about 3–4 hours to fully charge.
What if charging stops unexpectedly?
This magnetic power bank only works with magnetic phone cases or without a case. Make sure the device is aligned with the wireless charging area and avoid thick cases.
Is it normal for the power bank to heat up?
Yes. Wireless charging causes some energy loss, which releases heat. Mild warmth is normal and safe.
How should I store the power bank?
Do not place it under blankets, on sofas, or in high-temperature enclosed spaces (such as inside a car).