Why does my new massager feel a little oily on the surface? Is it used?
That’s completely normal and not a sign of prior use. Every new unit is coated with a safe, non-toxic protective lubricant during manufacturing to keep silicone parts flexible and ensure smooth movement. It won’t affect performance.
How do I remove the protective oil film if I don't like it?
Very easy. Wipe the silicone nodes and tank exterior with a soft, damp cloth (a tiny drop of mild dish soap is optional). Rinse the massage head briefly under water – but keep buttons and charging port dry. Then air dry. It will be perfectly clean.
Can I rinse the whole massager under water?
Yes, the massage head is IPX7 waterproof and can be rinsed. But keep the buttons and charging port dry. Never submerge the handle.
How do I get the oil or serum to come out of the rollerballs?
Fill the tank, then press the rollerballs firmly against your scalp while moving. Liquid only releases under pressure – this prevents leaking. If nothing comes out, the liquid may be too thick; medium-viscosity oils work best.
Do I need to charge it before first use?
Yes. Please fully charge the device for about 2 hours before first use. This ensures optimal battery performance. The red LED flashes while charging and stays solid when fully charged. Use only a standard 5V USB adapter.
Why does my new massager feel a little oily on the surface? Is it used?
That’s completely normal and not a sign of prior use. Every new unit is coated with a safe, non-toxic protective lubricant during manufacturing to keep silicone parts flexible and ensure smooth movement. It won’t affect performance.
How do I remove the protective oil film if I don't like it?
Very easy. Wipe the silicone nodes and tank exterior with a soft, damp cloth (a tiny drop of mild dish soap is optional). Rinse the massage head briefly under water – but keep buttons and charging port dry. Then air dry. It will be perfectly clean.
Can I rinse the whole massager under water?
Yes, the massage head is IPX7 waterproof and can be rinsed. But keep the buttons and charging port dry. Never submerge the handle.
How do I get the oil or serum to come out of the rollerballs?
Fill the tank, then press the rollerballs firmly against your scalp while moving. Liquid only releases under pressure – this prevents leaking. If nothing comes out, the liquid may be too thick; medium-viscosity oils work best.
Do I need to charge it before first use?
Yes. Please fully charge the device for about 2 hours before first use. This ensures optimal battery performance. The red LED flashes while charging and stays solid when fully charged. Use only a standard 5V USB adapter.