Question 1

Hello, what condition is this refurbished product? Has the battery been replaced?

Accepted Answer

Hello,

Thank you for contacting us in regards to your question.

The product should be Grade "A" if it is not listed on the description page.

Thank you, 
Newegg Support

Question 2

The 1 year warranty is verified by Microsoft or through another entity? Understand this is the difference between this item and the similarly listed item at a lower price with only 90 day warranty. Please verify.

Accepted Answer

Hello,

Thank you for contacting us in regards to your question. 
This item is refurbished by an authorized vendor. Warranty support will be provided by the vendor. You are also covered under Newegg's Return Policy.

Thank you, 
Newegg Support

Question 3

Does the refurbished model come with the Pen?

Accepted Answer

Hello,

Thank you for contacting us in regards to your question.

We only guarantee the actual product for refurbished units.

Thank you, 
Newegg Support

Questions & Answers