How is the sound quality compared to in-ear earbuds?
You'll notice less powerful bass than sealed in-ear models because our open design doesn't create an isolated chamber. Instead, we deliver exceptionally clear mids/highs and a natural soundstage - perfect for situational awareness and all-day comfort
My music keeps cutting out or the Bluetooth disconnects unexpectedly. Why?
This is usually due to wireless interference or the earbuds connecting to another paired device nearby. Place both earbuds back in the charging case, then take them out to reconnect. Also, turn off Bluetooth on other nearby devices.
Only one earbud works or sound cuts in and out. What should I do?
This may be due to earbuds losing sync with each other or Bluetooth interference.
1.Place both earbuds in the case, then re-pair them.
2.If one side remains silent, hold its button for 3 seconds to reset, or fully recharge both earbuds and try again.
Why does the battery drain faster than expected?
Listed battery life is based on medium volume under standard use. High volume, gaming mode, or active noise reduction can reduce playback time by 30–50%.
Why does the volume feel too low outdoors or in noisy places?
Background noise can make volume seem lower. Ensure the earbuds are snug and speakers face your ear canal. You may need to raise the volume slightly in noisy settings.
How is the sound quality compared to in-ear earbuds?
You'll notice less powerful bass than sealed in-ear models because our open design doesn't create an isolated chamber. Instead, we deliver exceptionally clear mids/highs and a natural soundstage - perfect for situational awareness and all-day comfort
My music keeps cutting out or the Bluetooth disconnects unexpectedly. Why?
This is usually due to wireless interference or the earbuds connecting to another paired device nearby. Place both earbuds back in the charging case, then take them out to reconnect. Also, turn off Bluetooth on other nearby devices.
Only one earbud works or sound cuts in and out. What should I do?
This may be due to earbuds losing sync with each other or Bluetooth interference.
1.Place both earbuds in the case, then re-pair them.
2.If one side remains silent, hold its button for 3 seconds to reset, or fully recharge both earbuds and try again.
Why does the battery drain faster than expected?
Listed battery life is based on medium volume under standard use. High volume, gaming mode, or active noise reduction can reduce playback time by 30–50%.
Why does the volume feel too low outdoors or in noisy places?
Background noise can make volume seem lower. Ensure the earbuds are snug and speakers face your ear canal. You may need to raise the volume slightly in noisy settings.
Elevating Your Audio Experience