Why does the device stop after 15 minutes?
For safety and battery protection, the massager automatically shuts off after 15 minutes. You can restart it by long-pressing the power button again.
Can it massage other body parts too?
It can be used on other body parts like legs, shoulders, back, and arms in addition to the neck.
Will this fit smaller necks or petite users?
This model is best for necks between 34–42cm in circumference. If your neck is smaller, the fit may feel loose.
Why won’t the device turn on after charging?
Please long-press the round button on the side of the pillow for 2–3 seconds to power it on. A red or blue light will indicate the device is working.
Why does the device stop after 15 minutes?
For safety and battery protection, the massager automatically shuts off after 15 minutes. You can restart it by long-pressing the power button again.
Can it massage other body parts too?
It can be used on other body parts like legs, shoulders, back, and arms in addition to the neck.
Will this fit smaller necks or petite users?
This model is best for necks between 34–42cm in circumference. If your neck is smaller, the fit may feel loose.
Why won’t the device turn on after charging?
Please long-press the round button on the side of the pillow for 2–3 seconds to power it on. A red or blue light will indicate the device is working.