Why this headphone can not connect to device?
Please remove the blue protective film from the contact points of the charging room.
Can i use J500 Plus workout?
Yes, J500 Plus is ideal for workout sessions. The ergonomic, dual-bevel ear hooks offer a secure and stable fit, eliminating concerns about them falling out during exercise.
Are the earbuds waterproof?
The earbuds feature IPX7 sweat and splash resistance for workouts, commuting, and light rain,But they are not designed for swimming, showering, or full water immersion.
How do I contact after-sales when the item has quality problems?
Please send us a message if you receive earbuds with quality defects. We offer return and exchange service. We generally respond and handle your request within 24 hours for your peace of mind.
Why this headphone can not connect to device?
Please remove the blue protective film from the contact points of the charging room.
Can i use J500 Plus workout?
Yes, J500 Plus is ideal for workout sessions. The ergonomic, dual-bevel ear hooks offer a secure and stable fit, eliminating concerns about them falling out during exercise.
Are the earbuds waterproof?
The earbuds feature IPX7 sweat and splash resistance for workouts, commuting, and light rain,But they are not designed for swimming, showering, or full water immersion.
How do I contact after-sales when the item has quality problems?
Please send us a message if you receive earbuds with quality defects. We offer return and exchange service. We generally respond and handle your request within 24 hours for your peace of mind.