


Why aren't the sleep headphones charging?
Check the charging contacts for dirt. Clean them carefully with alcohol and place the headphones back in the case.
What should I do if the earplugs don't fit properly?
Our sleep headphones come with three different sizes of ear tips; you can select the size that fits best and attach it for use.
Why is the music cutting in and out?
1. Long hair may accidentally trigger the touch sensor.
2.The connection distance exceeds the maximum effective range.
3. Firm pressure while sleeping on your side is blocking the connection signal between the headphones and the phone.
Why don't these earbuds pair with my phone?
Turn off the powered-on earbuds after 5 continuous and quick clicks.Put them back into the charging case and close the lip, wait for 1 minute, then open the charging case and reconnect the earbuds to the phone.
Are these earbuds sweat-resistant and waterproof?
These earbuds are sweat-resistant and offer some water resistance. As with any electronic device, we do not recommend submerging them in water.



Why aren't the sleep headphones charging?
Check the charging contacts for dirt. Clean them carefully with alcohol and place the headphones back in the case.
What should I do if the earplugs don't fit properly?
Our sleep headphones come with three different sizes of ear tips; you can select the size that fits best and attach it for use.
Why is the music cutting in and out?
1. Long hair may accidentally trigger the touch sensor.
2.The connection distance exceeds the maximum effective range.
3. Firm pressure while sleeping on your side is blocking the connection signal between the headphones and the phone.
Why don't these earbuds pair with my phone?
Turn off the powered-on earbuds after 5 continuous and quick clicks.Put them back into the charging case and close the lip, wait for 1 minute, then open the charging case and reconnect the earbuds to the phone.
Are these earbuds sweat-resistant and waterproof?
These earbuds are sweat-resistant and offer some water resistance. As with any electronic device, we do not recommend submerging them in water.

































