Why isn't my water flosser pumping any water?
This usually happens with a new device or one that hasn't been used foor a while. Air gets trapped inside the pump (known as an airlock), whicprevents water from being drawn up properly.
How can I remove the airlock by turning the unit upside down?
Set the water flosser to the “Strong” mode . Point the nozzle into a sink or basin. Fill the water tank completely, turn the unit upside down, and gently tap the body. Keep it in this position for a few seconds. You will see water start flowing.
How can I remove the airlock by sucking on the nozzle?
Attach the nozzle and turn the device to the “Strong” mode . While it's running, briefly put the tip in your mouth and suck. This draws water through the system, instantly pushing out the trapped air. Water will then flow out normally.
Why is the battery still not fully charged after such a long time?
Replace the charging cable and charger to charge and rule out the possibility of accessory failure. At the same time, observe whether the charging indicator light is flashing. If there is still a problem, Please seek help from us.
What should be noted when using it daily?
When in use, keep the charging port waterproof plug sealed properly. If water accidentally gets into the charging port, you must clean it up thoroughly before charging to avoid short circuit and damage to the machine.
Why isn't my water flosser pumping any water?
This usually happens with a new device or one that hasn't been used foor a while. Air gets trapped inside the pump (known as an airlock), whicprevents water from being drawn up properly.
How can I remove the airlock by turning the unit upside down?
Set the water flosser to the “Strong” mode . Point the nozzle into a sink or basin. Fill the water tank completely, turn the unit upside down, and gently tap the body. Keep it in this position for a few seconds. You will see water start flowing.
How can I remove the airlock by sucking on the nozzle?
Attach the nozzle and turn the device to the “Strong” mode . While it's running, briefly put the tip in your mouth and suck. This draws water through the system, instantly pushing out the trapped air. Water will then flow out normally.
Why is the battery still not fully charged after such a long time?
Replace the charging cable and charger to charge and rule out the possibility of accessory failure. At the same time, observe whether the charging indicator light is flashing. If there is still a problem, Please seek help from us.
What should be noted when using it daily?
When in use, keep the charging port waterproof plug sealed properly. If water accidentally gets into the charging port, you must clean it up thoroughly before charging to avoid short circuit and damage to the machine.