1. Please check whether the magnetic charging cable or magnetic head is compatible with the device and connected to the power supply.

2. Please try to take out the magnetic head and re-install it into the device to connect it again.

Notes:

1. Please make sure your charger interface matches this product before purchase to avoid not being able to use it due to the charging interface not matching.

2. The normal use of the product is to put the magnetic head into the device, charging directly with the data cable to connect the magnetic head, to reduce the damage to the charging interface of the device, and at the same time if you go out you only need a data cable to solve the problem of charging all devices.

3.When charging your phone with a magnetic charging cable, avoid using excessively thick phone cases to prevent interference with charging.

4. Why does the connection occasionally disconnect during use? — This is due to the overload protection feature built into the magnetic connection design. When subjected to significant external force, the connection automatically disconnects to prevent cable damage or the device from falling. Simply bring the two parts together again to reconnect; during normal desktop use, the connection remains stable and continuous.