Frequently Asked Questions

G09 stand grip




Frequently Asked Questions
| Q(1): | How to use? |
|---|---|
| A(1): | We recommend that everyone review our videos and product descriptions, which contain a wealth of usage scenarios and methods. |
| Q(2): | Is the silicone ring luminous? |
| A(2): | It emits a fluorescent color after absorbing light. Each package includes a translucent white silicone ring that you can replace directly. |
| Q(3): | Regarding the installation orientation. |
| A(3): | The G09 model supports dual-sided magnetic attachment, but it still consists of a phone side and a magnetic guide side. These sides cannot be used interchangeably and must be installed according to the preset configuration. |
| Q(4): | Why does the stand sometimes stay on the metal surface (like a fridge) when I pull my phone off? |
| A(4)Reason: | In some cases, the magnetic permeability and surface area of the metal are greater than those of your phone or MagSafe case. Therefore, when you pull your phone away, the stand is more likely to remain attached to the metal surface. |
| A(4)Supplement: | This is a normal result of different magnetic media (steel thickness, coating, MagSafe ring design, case material, etc.), and does not mean the G09 magnets are weak or defective.When the magnetic permeability of the metal is low, the phone may slide off—this is normal. You need to find an object with higher magnetic permeability to secure it. |
| Q(5): | How to attach to non-magnetic surfaces, such as displays or other objects. |
| A(5): | Please use the included black magnetic ring and attach it to the non-magnetic panel. |
| Q(6): | What should I do if I need to expand the screen's functionality? |
| Q(A): | First, you need to use it in conjunction with AC01. Then, you need to verify the X/Z/Y rotation directions for G09 to ensure proper operation. We recommend referring to the manual or contacting us for assistance. |

G09 stand grip










































