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Poly EncorePro 525 Headset - Stereo - USB Type A - Wired - 35 kHz - 21 kHz - Over-the-ear, On-ear - Binaural - Ear-cup - 6.84 ft Cable - Noise Cancelling, Omni-directional Microphone - Black
- Stereo
- USB Type A
- Wired
- 35 kHz
- 21 kHz
- Over-the-ear, On-ear
- Binaural
- Ear-cup
- 6.84 ft Cable
- Noise Cancelling, Omni-directional Microphone
- Black
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Overview
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ENCOREPRO 500 SERIES The EncorePro 500 Series smarter headsets let your employees take calls from home or office, regardless of how they connect to a PC. They're the first call center digital headsets to connect you to everything Teams has to offer, even while you're on a call. Hybrid working has never been easier. They even adjust audio performance to your specific headset, giving you ideal call quality, every time. The controls are a breeze, including a single hold button for audio and video (USB models). Designed to preserve your hearing and built to take years of punishment, these headsets make true flexibility your new reality.
Built-in USB-A and USB-C connectors (USB models) Full backwards compatibility for legacy equipment (QD models) Remote firmware and cloud system updates (USB models) Poly Quick Disconnect technology (QD models) Full native Microsoft Teams experience (-M models)
Built-in USB-A and USB-C connectors (USB models) Full backwards compatibility for legacy equipment (QD models) Remote firmware and cloud system updates (USB models) Poly Quick Disconnect technology (QD models) Full native Microsoft Teams experience (-M models)
Warranty & Returns
Warranty, Returns, And Additional Information
Warranty
- Limited Warranty period (parts): 1 year
- Limited Warranty period (labor): 1 year
- Read full details
Return Policies
- Return for refund until: January 31, 2027
- Return for replacement until: January 31, 2027
- This item is covered by Newegg.com's Extended Holiday Return Policy.
- Read full return policy for details.
We want to ensure your holiday shopping this year is hassle-free. That’s why we’re automatically extending our return policies on almost every product! For purchases placed between November 1st, 2026 and December 31, 2026 you will have until January 31, 2027 to return your product.
Manufacturer Contact Info
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The Poly EncorePro 525 is a wired, binaural stereo headset with a USB-A connection and a noise-cancelling microphone, suited to office calls, contact-center work, and other desk-based conversations where a direct USB connection is convenient.
Recommended For
- Contact-center agents who spend much of the workday on customer calls from a PC; Poly positions the 525 for all-day contact-center use and equips it with a noise-reducing boom microphone and call controls.
- Remote support, sales, or service staff who need a wired headset for frequent calls and prefer stereo sound that keeps both ears engaged.
- Teams and other PC-based meeting users who want mute, volume, and call answer/end controls on a wired headset rather than relying on laptop controls.
- Organizations equipping multiple desk-based agents who value a business-focused headset with USB connectivity and remote fleet-management options through Poly Lens.
Spec Summary
| Attribute | Value |
|---|---|
| Best For | Home use with laptops, desktops, and devices supporting Microsoft Teams |
| Audio And Fit | Binaural over-ear headphones with a dynamic driver, 32-ohm impedance, and sound-isolating noise control |
| Connectivity And Controls | USB connectivity with USB-A and USB-C connectors; retractable cable and in-line/on-ear volume control |
| Physical Details | Black plastic construction; 0.45 lb item weight and listed dimensions of 1.1 × 9.7 × 6.5 inches |
| Model Identifiers | Plantronics model 218274-01, also identified as 5th Generation |