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ALL-IN-ONE SOLUTION: This headset training package contains everything required for two headset users to join a call at the same time for training and supervision. QUICK EASY SETUP: This training kit comes with 2 headsets, 1 training Y cable, and 1 USB adapter cable. Just connect the headsets and USB adapter to the training cable and the computer to begin handling calls. PREMIUM HEADSET FEATURES: This set includes two premium headsets, equipped with a noise-canceling microphone, high-definition speakers, a lightweight headband, and high-quality foam ear cushions for comfort throughout the day. IN-LINE CALL CONTROL AND MUTE: The provided Y cable offers the trainer complete control during the call, enabling them to mute the microphone of either the trainer or the trainee via the slider switch on the cable. When the switch is set to 'R', the microphone on the headset linked to 'R' becomes active; when set to 'L', the microphone on the headset linked to 'L' becomes active. COMPATIBILITY: This comprehensive training solution connects to any available USB port on your PC or softphone and works with all major UC software applications, including Microsoft Teams, Webex, Ring Central, Avaya One X, Cisco Jabber, Dialpad, 8x8, Nextiva, Five9, Nice, Aircall, Skype, and Vonage. The headsets are typically recognized immediately upon being plugged into the USB port. If you do not hear sound, verify that the headset is selected as your default speaker and microphone within your call software