FACIAL massage AND NECK massage
Why doesn't the light change when I press the button?
Press and hold the power button for about 1.5 seconds until the massage head lights up. This indicates the device is on. Then, single-press the power button to switch between different modes and LED light colors. Each press changes to the next mode.
Why does the vibration function not always work?
The vibration only activates when both hands hold the silver sensing strips and the massage head is pressed against the skin. Without proper contact, the device won't vibrate.
How long to see results? Any precautions?
This is a skincare aid that requires consistent use. We recommend using it for 3 months before evaluating results. Results vary by person. Not for users with metal implants. Consult a doctor before use if you have skin issues or allergies.
Feeling tingling or redness after use?
Please do a patch test on your arm before first use. Start with the lowest vibration level, under 5 mins, once per day. Gradually increase once your skin adapts. Consult a doctor before use if you have skin issues or allergies.
Missing manual or charging cable?
If any parts are missing, contact for a replacement. Our team promises to respond 24/7 to ensure your complete satisfaction.
FACIAL massage AND NECK massage
Why doesn't the light change when I press the button?
Press and hold the power button for about 1.5 seconds until the massage head lights up. This indicates the device is on. Then, single-press the power button to switch between different modes and LED light colors. Each press changes to the next mode.
Why does the vibration function not always work?
The vibration only activates when both hands hold the silver sensing strips and the massage head is pressed against the skin. Without proper contact, the device won't vibrate.
How long to see results? Any precautions?
This is a skincare aid that requires consistent use. We recommend using it for 3 months before evaluating results. Results vary by person. Not for users with metal implants. Consult a doctor before use if you have skin issues or allergies.
Feeling tingling or redness after use?
Please do a patch test on your arm before first use. Start with the lowest vibration level, under 5 mins, once per day. Gradually increase once your skin adapts. Consult a doctor before use if you have skin issues or allergies.
Missing manual or charging cable?
If any parts are missing, contact for a replacement. Our team promises to respond 24/7 to ensure your complete satisfaction.