Why can't the product hold my phone?
First, make sure your phone supports the mag-safe function. Then it's recommended to use a magnetic phone case, because ordinary cases will affect the magnetic effect of the charger and thus cannot hold the phone.
Why does charging make my device hot?
It's normal for the device to become a little warm while using wireless charger. The phone temperature is within the normal range if it doesn't exceed 45? (or 113?). If you think the phone is hot, you could remove the phone case to charge it
Why is my phone taking longer than expected to charge?
During use, it is recommended to align the phone with the charging area to reduce energy loss, which can improve the charging efficiency of the product.
Multiple Use Scenarios
Why can't the product hold my phone?
First, make sure your phone supports the mag-safe function. Then it's recommended to use a magnetic phone case, because ordinary cases will affect the magnetic effect of the charger and thus cannot hold the phone.
Why does charging make my device hot?
It's normal for the device to become a little warm while using wireless charger. The phone temperature is within the normal range if it doesn't exceed 45? (or 113?). If you think the phone is hot, you could remove the phone case to charge it
Why is my phone taking longer than expected to charge?
During use, it is recommended to align the phone with the charging area to reduce energy loss, which can improve the charging efficiency of the product.