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Why can't the adapter connect to the vehicle?
Please scan the codes in th picture above to check if your vehicle supports wired CarPlay. If your vehicle supports wired CarPlay but the adapter cannot connect to the vehicle, issue a refund without requiring a return.
Why does it take so long to start or connect?
Because the adapter doesn't come with a power supply, it takes some time to power up and pair with your phone. This time may vary depending on your vehicle and phone. If it takes longer than 30 seconds, issue a refund without requiring a return.
Why does audio playback experience lag or poor sound quality?
The stutters are usually due to weak signal or unstable mobile data on your phone. Issue a refund without requiring a return.
Why is the connection often unstable or disconnected?
In rare cases, a worn or loose CarPlay USB port in the head unit causes intermittent disconnects. Issue a refund without requiring a return.
Why can't it connect automatically and need to manually connect or re-plug the adapter?
When the device cannot connect automatically, please ignore the device in the Bluetooth settings on Phone. And sometimes the adapter is not powered off and the car computer cannot re-recognize it, so it needs to be re-plugged.
2026 LATEST AYAKE MODEL:BETA WIRELESS CARPLAY ADAPTER
Why can't the adapter connect to the vehicle?
Please scan the codes in th picture above to check if your vehicle supports wired CarPlay. If your vehicle supports wired CarPlay but the adapter cannot connect to the vehicle, issue a refund without requiring a return.
Why does it take so long to start or connect?
Because the adapter doesn't come with a power supply, it takes some time to power up and pair with your phone. This time may vary depending on your vehicle and phone. If it takes longer than 30 seconds, issue a refund without requiring a return.
Why does audio playback experience lag or poor sound quality?
The stutters are usually due to weak signal or unstable mobile data on your phone. Issue a refund without requiring a return.
Why is the connection often unstable or disconnected?
In rare cases, a worn or loose CarPlay USB port in the head unit causes intermittent disconnects. Issue a refund without requiring a return.
Why can't it connect automatically and need to manually connect or re-plug the adapter?
When the device cannot connect automatically, please ignore the device in the Bluetooth settings on Phone. And sometimes the adapter is not powered off and the car computer cannot re-recognize it, so it needs to be re-plugged.