Why my humidifier’s lights keep flashing/water can’t flow to the base/the base get too much water?
1.Remove the sponge filter—it may block water from flowing into the base. 2.Make sure the float is installed properly and can rotate freely. Otherwise, clean the water valve as shown in the “Water Valve Cleaning” section above.
Why the button doesn't respond when pressed?
Pressing, pushing, or holding the power button won't work. Simply tap it gently for proper operation.
Is it normal for water to remain in the base when lift the water tank?
Yes, it’s normal. When you add water, the flow from the tank to the base is part of the humidifier’s operation. The base draws water from the tank and disperses it to increase room humidity.
How often should I replace the filter?
We generally do not recommend replacing the absorber and sponge filter.Every time you clean the water tank, simply unscrew them counterclockwise and rinse them.
Why is there water accumulation on the top cover or around the humidifier?
1. For long-term use, turn down the mist level and place the humidifier in a well-ventilated area. 2. Always place the unit 12 inches (30 cm) away from floor. 3. Keep the bottom vent clear. Don’t place fabrics, foam, or covers under/around the unit.
Why my humidifier’s lights keep flashing/water can’t flow to the base/the base get too much water?
1.Remove the sponge filter—it may block water from flowing into the base. 2.Make sure the float is installed properly and can rotate freely. Otherwise, clean the water valve as shown in the “Water Valve Cleaning” section above.
Why the button doesn't respond when pressed?
Pressing, pushing, or holding the power button won't work. Simply tap it gently for proper operation.
Is it normal for water to remain in the base when lift the water tank?
Yes, it’s normal. When you add water, the flow from the tank to the base is part of the humidifier’s operation. The base draws water from the tank and disperses it to increase room humidity.
How often should I replace the filter?
We generally do not recommend replacing the absorber and sponge filter.Every time you clean the water tank, simply unscrew them counterclockwise and rinse them.
Why is there water accumulation on the top cover or around the humidifier?
1. For long-term use, turn down the mist level and place the humidifier in a well-ventilated area. 2. Always place the unit 12 inches (30 cm) away from floor. 3. Keep the bottom vent clear. Don’t place fabrics, foam, or covers under/around the unit.