I am trying to get these headphones to pair with my new computer. The computer finds the headphones and pairs successfully. The computer lists the headphones and says "paired." The headphones only say "pairing" and does not make the connection. Every help site will only tell me how to turn on Bluetooth and tell it to pair. No help on what to do if it does not work. Has anyone had this problem? Does anyone know the solution? Help? Please?

Question

I am trying to get these headphones to pair with my new computer.  The computer finds the headphones and pairs successfully. The computer lists the headphones and says "paired." The headphones only say "pairing" and does not make the connection. Every help site will only tell me how to turn on Bluetooth and tell it to pair. No help on what to do if it does not work. Has anyone had this problem? Does anyone know the solution? Help? Please?

Accepted Answer

Go to the user manual page 17 for detailed instructions on pairing (they won't let me include a link, so just Google Sennheiser PXC550 manual).  To avoid confusion at first, try turning off bluetooth on devices you DONT want to pair with, like other people's phones or other computers, speakers, etc.  Be sure Bluetooth is switched on the headphones - right earcup, top right front side. Turn the headphones off  and on again if things appear stuck (by twisting the earcups until you hear the voice say, "power off", then "power on"). and be sure you've charged them up! Should work fine, they're great headphones.

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