3 Year - BUFFALO Warranty Service Express Keep Your Drive - Extended service agreement - replacement - for P/N: HD-HN012T/R6-US, HD-HN024T/R6-US, MX404DN1204/S, TS5400RH3204-JP, TS5800DN4808-JP

The Buffalo Express Keep Your Drive is a three-year extended service agreement with replacement service and next-business-day response for owners of listed Buffalo TeraStation and DriveStation models in the United States or Canada.

Recommended For

• Organizations handling sensitive or regulated data that need to keep a failed drive rather than return it during replacement.
• Small IT teams supporting a listed Buffalo TeraStation or drive who want a next-business-day replacement service to help limit storage downtime.
• Businesses that want a shipment-based replacement plan for an eligible listed model in the United States or Canada, rather than relying only on standard warranty coverage.

Real-World Use Scenarios

• When a covered drive in a Buffalo NAS fails while it holds shared work files, the owner can contact Buffalo for a replacement; once the claim is approved, next-business-day shipment can help the team start the replacement process sooner.
• If an organization’s data-handling rules require keeping failed storage media on site, the Keep Your Drive service lets the customer retain the defective hard drive instead of returning it to Buffalo.
• For a small IT team without a spare compatible drive on the shelf, an approved warranty claim can provide a replacement by next-business-day air, reducing the wait to begin hardware recovery; delivery and eligibility are subject to the service terms.
• When a drive issue needs troubleshooting before replacement, the customer can work with Buffalo support to confirm the fault and pursue an eligible claim, rather than arranging a replacement independently.

Spec Summary