Frequently Asked Questions
F.Where to download the driver
Send us a message for the download link.
F.Why is the driver not installed correctly?
Q:If you are using a non-genuine windows system, the driver may not be installed automatically, the solution: update the driver manually or restart the computer with an internet connection.
F.Does it support windows 7,8?
Q:Not supported; WA28 fingerprint reader is based on the use of the windows Hello function.
F:Does it support MAC and other operating systems?
Q:Not supported, Win10,11 only.
F:Do I need to register my fingerprint after unplugging Windows hello?
Q:You don't need to register your fingerprint again the next time you plug in your device or buy a new one.
F:Why do I get an error when I swipe my finger to register a fingerprint?
It is possible that it use ghost-installed systems that typically use administer users directly, which is prohibited by Microsoft. and requires new users before using Windows Hello. You need to add a new user before using Windows hello.
Product Parameter
Frequently Asked Questions
F.Where to download the driver
Send us a message for the download link.
F.Why is the driver not installed correctly?
Q:If you are using a non-genuine windows system, the driver may not be installed automatically, the solution: update the driver manually or restart the computer with an internet connection.
F.Does it support windows 7,8?
Q:Not supported; WA28 fingerprint reader is based on the use of the windows Hello function.
F:Does it support MAC and other operating systems?
Q:Not supported, Win10,11 only.
F:Do I need to register my fingerprint after unplugging Windows hello?
Q:You don't need to register your fingerprint again the next time you plug in your device or buy a new one.
F:Why do I get an error when I swipe my finger to register a fingerprint?
It is possible that it use ghost-installed systems that typically use administer users directly, which is prohibited by Microsoft. and requires new users before using Windows Hello. You need to add a new user before using Windows hello.
Product Parameter
| Type | WA28 |
| Product Parameter | Win10 and above |
| Fingerprint image size | 96 x 112 (pixel),508DPI |
| Maximum users | 10 |
| False recognition rate (FAR) | < 0.001 %(Security Level: 3 ) |
| < 0.001 %(Security Level: 3 ) | < 0.1 %(Security Level: 3 ) |
| Communication interface | USB |
| Working voltage | Vin voltage:DC5V |
| Working current | <30mA,Peak current when fingerprints are collected <80mA(Instant current ) |
| Working condition | Working temperature :-10? - 60? Relative humidity:20%– 80% |