

Why am I not getting up to 60W charging?
Use a PD wall charger 60W or higher; speed also depends on your device.
Do I need a special wall charger for this product?
For best wired performance, use a PD charger 60W+. Magnetic wireless modes use much lower power (phone / earbuds / watch each have their own limit) and do not need 60W.
Why is wireless charging slower than the cable?
Normal—phone/earbuds/watch magnetic modes use lower wattage.
What if the product stops working or has a quality issue?
Tell us on —3-year support available.
Will it charge my laptop?
Some USB-C laptops can take power over PD when you use a 60W+ PD charger and the correct USB-C connection. Charging speed depends on the laptop’s PD input limit—not all laptops support full 60W.


Why am I not getting up to 60W charging?
Use a PD wall charger 60W or higher; speed also depends on your device.
Do I need a special wall charger for this product?
For best wired performance, use a PD charger 60W+. Magnetic wireless modes use much lower power (phone / earbuds / watch each have their own limit) and do not need 60W.
Why is wireless charging slower than the cable?
Normal—phone/earbuds/watch magnetic modes use lower wattage.
What if the product stops working or has a quality issue?
Tell us on —3-year support available.
Will it charge my laptop?
Some USB-C laptops can take power over PD when you use a 60W+ PD charger and the correct USB-C connection. Charging speed depends on the laptop’s PD input limit—not all laptops support full 60W.



























