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Why does my phone not stick firmly to the charger? What should I do?
- Please align the magnetic suction area on the back of your phone.
- Please Use Magsafe Case or Magnetic Case.
- Take off the phone case when charging.
How to solve the problem of slow charging speed or heating during charging?
- Please do not use your phone while charging.
- Use the original charging adapter and charging cable.
- Remove the phone case to charge.
Why my phone can not be charged or charging will be interrupted?
- Make sure your phone model is the 12-17 series.
- The 17 series of i phones can be charged normally, as long as the charging indicator appears.
- Check if the charging interface is properly plugged in.
- Aim at the charging area of the charger.
Why my watch can't be charged?
- Please confirm if it is not suitable for other brands of watches, just for apple watch.
- Please update your smartwatch’s system to the latest version.
- You may need to wait 10-30 minutes after starting charging if it completely out of power.
Why the airpods can't be charged?
- Check the model name in the left upper corner of the cahrging case.
- AirPods 1/2(v:A1938 light outside, ×: A1602 light inside), AirPods Pro/Pro 2(v: A2190/2700/2968), AirPods 3( v:A2566, ×:A2897)
- Check if the earbuds charging case is damaged.
Why does my phone not stick firmly to the charger? What should I do?
- Please align the magnetic suction area on the back of your phone.
- Please Use Magsafe Case or Magnetic Case.
- Take off the phone case when charging.
How to solve the problem of slow charging speed or heating during charging?
- Please do not use your phone while charging.
- Use the original charging adapter and charging cable.
- Remove the phone case to charge.
Why my phone can not be charged or charging will be interrupted?
- Make sure your phone model is the 12-17 series.
- The 17 series of i phones can be charged normally, as long as the charging indicator appears.
- Check if the charging interface is properly plugged in.
- Aim at the charging area of the charger.
Why my watch can't be charged?
- Please confirm if it is not suitable for other brands of watches, just for apple watch.
- Please update your smartwatch’s system to the latest version.
- You may need to wait 10-30 minutes after starting charging if it completely out of power.
Why the airpods can't be charged?
- Check the model name in the left upper corner of the cahrging case.
- AirPods 1/2(v:A1938 light outside, ×: A1602 light inside), AirPods Pro/Pro 2(v: A2190/2700/2968), AirPods 3( v:A2566, ×:A2897)
- Check if the earbuds charging case is damaged.