Is there any specific warranty duration for this service?

This service is a 1-year post warranty service.

What type of service does the HP Care Pack provide?

The HP Care Pack offers onsite repair service with next business day response and includes defective media retention.

Questions & Answers: HP 1 yr Post Warranty NBD w/Defective Media Retention Service for Enterprise 586 MFP - Care Pack - Onsite repair - Next business day response -

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HP 1 yr Post Warranty NBD w/Defective Media Retention Service for Color PageWide Enterprise 586 MFP - Care Pack - Onsite repair - Next business day response - Service level (coverage): 9 x 5 - Post warranty

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