Question 1

I just got this laptop today. It has MS Office installed but doesn't seem to have a Product Key. Is there supposed to be a Product Key or is
 this only a trial version of Office?

Accepted Answer

Unfortunately it is only a 30 day trial. You can sign in , and purchase a key at the end of the 30 days, or transfer from another Pc.

Question 2

is the battery user replaceable?

Accepted Answer

No it is basically a sealed system, no access to hard drive compartments, memory chips , or 
battery it appears you would have to remove the entire bottom to access any internal
compartments. If I had known this I probably would not have bought it. Also the WI-FI stopped working already less than 30 days after it arrived.

Question 3

How long should the battery last?

Accepted Answer

I generally get about 6 hours for work and 1.5 hours of gaming if I do not have it charging during use.

Question 4

Does this ship with 1x16 ram or 2x8?

Accepted Answer

I purchased mine in June 2019. Mine came with 1 stick of 16gb ram installed.

Question 5

How long is this on sale for?

Accepted Answer

Hello there,

Thank you for contacting us with your question.

Our website is run on live time. Due to the constant fluctuation of prices in this industry, the cost of our inventory is changing regularly. Item costs on our website reflect this, as they are adjusted daily. The prices tend to fluctuate throughout the day. Currently, there does not appear to be an end date for the current price but it is subject to change.

Hope this helps, 
Newegg Support

Question 6

Does it get heated too quickly?

Accepted Answer

It depends on a lot of factors, what program you are running, airflow to the intakes, airflow on the exhausts. But playing a resource intensive game I have only hit 88° C on the CPU after a very long session (with fan speed set to overboost). I believe the GPU has never broken 80° C for me.

Question 7

Can I play using the AC adapter without charging the battery? Because I'm concerned about get the battery damaged because of playing using the AC adapter

Accepted Answer

Yes, you can! This will not damage anything and in fact will preserve your baterry life. But be careful not to disconnect the charging adapter while playing, otherwise the laptop will shut off.

Question 8

Can you let us know exactly what type (name brand etc.) of RAM this computer ships with so I can buy a 2nd stick to match (or if it is 2x8 then to buy 2 16gb sticks) ?

thanks

Accepted Answer

Hello there, Thank you for contacting us in regards to your question. Unfortunately that is not a question we can answer, but you can contact the manufacturer directly for possible assistance. Their contact information can be found under the 'Warranty & Returns' tab and will be listed below. Website: https://www.asus.com/us/ Support Phone: 812-282-2787 Support Website: https://www.asus.com/us/support/ Thank you, Newegg Support

Question 9

Do you ship in the Philippines? If yes, is there any extra payments?

Accepted Answer

Hello Lester, In order to ship to the Philippines you will need to buy the item from the following link below, hope this helps: https://www.newegg.com/global/ph-en/p/N82E16834235011 Newegg Support

Question 10

Are the 16GB it comes with a single memory module leaving the second slot free or does it come with 2x8GB occupying both slots?

Accepted Answer

My Asus GL504GM-DS74 has a single 16gb RAM and has one more slot available to add other 16gb Ram if want to upgrade. The Ram is SK Hynix 16GB DDR4 Laptop RAM PC4-2666V 2666MHz SoDimm HMA82GS6CJR8N-VK.

Brand	ASUS
Series	ROG Strix Hero II
Model	GL504GM-DS74
Part Number	90NR00K2-M04540

Operating System	Windows 10 Home 64-bit 🙋‍♀️Microsoft Windows 11 Pro Upgrade ‍👉Check ABS/Helix computers with Windows 11 ‍👉Check gaming pc with Windows 11 Pro
CPU	Intel Core i7-8750H 2.20 GHz
Screen	15.6" 144 Hz IPS
Memory	16 GB DDR4
Storage	1 TB HDD + 256 GB NVMe SSD
Graphics Card	GeForce GTX 1060
Video Memory	6 GB GDDR5
Communication	Gigabit LAN and WLAN
Dimensions (W x D x H)	14.21" x 10.31" x 1.00"-1.03"
Weight	5.29 lbs.

CPU Type	Intel Core i7 8th Gen
Processor Name	Intel Core i7-8750H
Number of Cores	6-core Processor
Core Name	Coffee Lake
Turbo Frequency	Up to 3.90 GHz
CPU L3 Cache	9 MB

Screen Size	15.6"
Touchscreen	Non-Touch Screen
Wide Screen Support	Yes
Display Type	FHD
Resolution	1920 x 1080
Panel	IPS
Refresh Rate	144 Hz
Display Features	144 Hz IPS-Level 300 nits 72% NTSC 100% sRGB Anti-Glare

GPU/VPU	GeForce GTX 1060
Video Memory	6GB
Graphic Type	Dedicated Card

BenchmarksBenchmarks Information

ASUS GL504GM-DS74 ROG Strix Hero II Gaming Laptop, 15.6" 144 Hz IPS-Type Slim Bezel Display, GeForce GTX 1060 6 GB, Intel Core i7-8750H (up to 3.9 GHz), 256 GB PCIe SSD + 1 TB HDD, 16 GB Memory

Learn more about the ASUS GL504GM-DS74

Customer Reviews of the ASUS GL504GM-DS74

Warranty & Returns

Warranty, Returns, And Additional Information

Warranty

Return Policies

Manufacturer Contact Info

SSD	256GB NVMe
HDD	1TB
HDD RPM	5400 RPM
HDD Interface	SATA
Storage Spec	1 TB SATA 5400 RPM 2.5" HDD + 256 GB PCIe Gen3x2 NVMe M.2 SSD

Memory	16GB
Memory Speed	DDR4 2666
Memory Slot (Total)	2
Max Memory Supported	32 GB

LAN	10/100/1000Mbps
WLAN	802.11ac Wireless LAN
Bluetooth	Bluetooth 5.0

USB	1 x USB 3.1 Type-C (Gen 2) 2 x USB 3.1 Type-A (Gen 1) 1 x USB 3.1 Type-A (Gen 2)
Video Port	1 x Mini DisplayPort
HDMI	1 x HDMI 2.0
Audio Ports	1 x Headphone/Microphone Combo Jack

Keyboard	Illuminated Chiclet Keyboard 4-Zone RGB
Backlit Keyboard	Backlit
Webcam	720p HD
Card Reader	SD

AC Adapter/Charger	180-watt AC Adapter
Battery	66 WHrs, 4S1P, 4-cell Li-ion

Audio
Audio	Built-in array microphone
Speaker	2 x Speakers (1W)

General
Style	Standard
Type	Gaming
Usage	Consumer

Item#: N82E16834235011