Question 1

Does this item include the keyboard ? if Yes then what color?

Accepted Answer

No, it does NOT come with a keyboard. *Keyboard sold separately. 
You can look for one that comes with the keyboard and check to make sure in the description or info.

Question 2

Does it come with a surface pro 4 pen?

Accepted Answer

Mine did; it was refurbished Microsoft directly and included all original (or new) accessories and their refurbished warranty.

Question 3

Does this product come with the drawing pen?

Accepted Answer

Mine came with the silver surface pen.

Question 4

Does this come with the surface pen?

Accepted Answer

Yes

Question 5

What is the return policy?

Accepted Answer

Hello,

Thank you for contacting us in regards to your question.

This product is non-refundable.

Thank you, 
Newegg Support

Question 6

What kind of condition are they in?

Accepted Answer

It comes in perfect condition "just like new".

Question 7

What physical condition are these in? Are they like new?

Accepted Answer

Hello,

A refurbished item is an item that was originally sent back to the manufacturer for reported defect reasons. The item has been repaired to function properly and is now being resold at a discounted price.

We can only guarantee what is listed on our Product Page. Newegg always offers a 30Day return period.

Thank you, 
Newegg Support

Question 8

Does this come with the stylus pen?

Accepted Answer

Yes, mine came with a silver one with the battery.

Question 9

Who is the one year warranty through?  Microsoft or someone else?  Thanks!

Accepted Answer

Hello,

Thank you for contacting us in regards to your question. 
This item is refurbished by an authorized vendor. Warranty support will be provided by the vendor. You are also covered under Newegg's Return Policy.

Thank you, 
Newegg Support

Question 10

Is this a Microsoft certified refurbished unit?

Accepted Answer

Hello,

The item has been refurbished by either the manufacturer or a certified refurbishing vendor.

Thank you, 
Newegg Support

Questions & Answers