Why don't the outer metal posts release any oil? Is my product defective?
No, it's not defective! The 16 posts have two separate jobs:
6 center posts (rollerballs) = apply oil/serum.
10 outer posts = deliver a tingling massage (no oil).
This 2-in-1 design prevents mess and waste. Your device is working as intended.
Why is my device leaking from the tank?
Don't overfill! Fill the tank to 80% (leave about 20% empty at the top). Overfilling creates pressure that pushes liquid out. Try this – it solves 9 out of 10 leak issues.
Is the spray function broken? Mine isn't working.
Don't worry—it's likely just the angle! Spray works by gravity, so the comb teeth must facing downward (the natural position during use). If you test it with teeth up, liquid can't reach the nozzle. Try it teeth-down and you'll see the mist.
What kind of liquids can I use in the tanks?
Mist Tank: For water-based liquids like toners, light serums, or moisturizing waters. Serum Tank: For oil-based serums or hair oils. Crucial: Avoid thick, corrosive, or silicone-based oils in the mist tank to prevent clogging or damage.
How do I properly clean the scalp massager? Is it waterproof?
Not waterproof. Do not submerge or rinse under running water. To clean: For tanks, use the dropper to add warm water, shake, pour out & air dry. For the exterior and bristles, wipe with a soft, dry cloth. Keeping it clean and dry for longevity.
Why don't the outer metal posts release any oil? Is my product defective?
No, it's not defective! The 16 posts have two separate jobs:
6 center posts (rollerballs) = apply oil/serum.
10 outer posts = deliver a tingling massage (no oil).
This 2-in-1 design prevents mess and waste. Your device is working as intended.
Why is my device leaking from the tank?
Don't overfill! Fill the tank to 80% (leave about 20% empty at the top). Overfilling creates pressure that pushes liquid out. Try this – it solves 9 out of 10 leak issues.
Is the spray function broken? Mine isn't working.
Don't worry—it's likely just the angle! Spray works by gravity, so the comb teeth must facing downward (the natural position during use). If you test it with teeth up, liquid can't reach the nozzle. Try it teeth-down and you'll see the mist.
What kind of liquids can I use in the tanks?
Mist Tank: For water-based liquids like toners, light serums, or moisturizing waters. Serum Tank: For oil-based serums or hair oils. Crucial: Avoid thick, corrosive, or silicone-based oils in the mist tank to prevent clogging or damage.
How do I properly clean the scalp massager? Is it waterproof?
Not waterproof. Do not submerge or rinse under running water. To clean: For tanks, use the dropper to add warm water, shake, pour out & air dry. For the exterior and bristles, wipe with a soft, dry cloth. Keeping it clean and dry for longevity.