Why can't I feel much suction?
Examine the duckbill valve and replace immediately if damaged.Ensure the duckbill, diaphragm, and pump hub are sealed.
Confirm a tight seal.Experiment with different sizes and suction levels.
How can I ensure the heating function works properly on E20?
E20 offers 3 heat levels. Make sure the heating pins are fully extended, the pump hub is secured, and there's no gap between the hub and diaphragm. Press the heat button. A solid orange light means heating is on. If it flashes, repeat the steps.
What should I know about charging E20?
To ensure proper charging: Wipe away any spilled milk on the pump hub and keep it dry and clean. Use a USB-C charging cable with a 5V/2A or higher rating adapter. Charge the pump fully before initial use. It doesn't work while charging.
Can I use a microwave to sterilize eufy breast pumps?
No, it can damage the components and cause malfunctions. Initial Use: Steam washable parts or boil with constant stirring for up to 5 minutes.
Daily Cleaning: Rinse washable parts with warm, soapy water and air dry. Sterilize as needed.
Where can I get help?
You can join our eufy Baby&Mom Care Official Group on Facebook to get peer support, along with tips and tricks from lactation consultants.