My wireless gaming headset won’t charge. What should I do?
Make sure the charging cable is firmly inserted—you should hear a “click.” A red light means it’s charging. If there’s no light or the issue continues, please reach out through your order page for further assistance.
Can I use this headset on my Xbox?
Only the 3.5mm wired mode is compatible with Xbox Series X/S, while all other Xbox models are not supported.
How long does it take to fully charge the headset, and how long does it last on a single charge?
It takes just 2.5 hours to fully charge and provides up to 45 hours of continuous use.
I have a larger head—will this headset fit comfortably?
Yes. Our headset is ergonomically designed based on lab-tested proportions and the golden ratio to accommodate larger head sizes without pinching your ears.
What happens if something goes wrong with the product?
You’re fully covered — we provide 24/7 online support, a 45-day hassle-free return or exchange window, a one-year after-sales support, and lifetime access to technical assistance.
My wireless gaming headset won’t charge. What should I do?
Make sure the charging cable is firmly inserted—you should hear a “click.” A red light means it’s charging. If there’s no light or the issue continues, please reach out through your order page for further assistance.
Can I use this headset on my Xbox?
Only the 3.5mm wired mode is compatible with Xbox Series X/S, while all other Xbox models are not supported.
How long does it take to fully charge the headset, and how long does it last on a single charge?
It takes just 2.5 hours to fully charge and provides up to 45 hours of continuous use.
I have a larger head—will this headset fit comfortably?
Yes. Our headset is ergonomically designed based on lab-tested proportions and the golden ratio to accommodate larger head sizes without pinching your ears.
What happens if something goes wrong with the product?
You’re fully covered — we provide 24/7 online support, a 45-day hassle-free return or exchange window, a one-year after-sales support, and lifetime access to technical assistance.