

Why can't the power bank charge my Apple Watch?
Press the power button before charging your Apple Watch. Even if the indicator is on while charging a phone or recharging the power bank, you still need to press it to start watch charging. This prevents unnecessary power loss.
How long to fully recharge the PalmGo power bank?
The recharge time depends on the charger's power and the ambient temperature. Using a 18W or higher charger at 77°F (25°C), it typically takes about 3.2 hours to fully recharge the power bank.
Can I use this small portable charger with my phone case on?
Yes, it is fully compatible as long as your phone case is not thicker than 4mm.
What should I do if the power bank stops working properly?
This power bank comes with 2 years of service assistance. If you encounter any problems, please let us know. We are fully committed to serving you with our best efforts.
Why is this power bank slightly larger than other similar ones?
Many similar portable chargers offer only 5000mAh. We've doubled that to 10000mAh for all-day power. The trade-off is a size increase of only about 30%, and it still weighs just 6.4 oz — roughly the weight of a medium-sized apple.



Why can't the power bank charge my Apple Watch?
Press the power button before charging your Apple Watch. Even if the indicator is on while charging a phone or recharging the power bank, you still need to press it to start watch charging. This prevents unnecessary power loss.
How long to fully recharge the PalmGo power bank?
The recharge time depends on the charger's power and the ambient temperature. Using a 18W or higher charger at 77°F (25°C), it typically takes about 3.2 hours to fully recharge the power bank.
Can I use this small portable charger with my phone case on?
Yes, it is fully compatible as long as your phone case is not thicker than 4mm.
What should I do if the power bank stops working properly?
This power bank comes with 2 years of service assistance. If you encounter any problems, please let us know. We are fully committed to serving you with our best efforts.
Why is this power bank slightly larger than other similar ones?
Many similar portable chargers offer only 5000mAh. We've doubled that to 10000mAh for all-day power. The trade-off is a size increase of only about 30%, and it still weighs just 6.4 oz — roughly the weight of a medium-sized apple.





































