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Intuit QuickBooks Pro w/ Enhanced Payroll 2014 - Download
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1 out of 5 eggs Intuit finds a way to stick us again 11/17/2013

This review is from: Intuit QuickBooks Pro w/ Enhanced Payroll 2014 - Download

Pros: Latest Version???

Cons: I ordered QB Pro w/Enhanced Payroll Download version. When I ordered it it was offered with a percentage off which made it attractive, although my current license for Payroll expires May 1, 2014. I noticed on my receipt that I needed to register within 60 days. Because of this, I installed the upgrade. During the install I received a message to call Intuit to extend the payroll service. I called the next business day, only to find out that since I installed the software as instructed, my 2014 payroll service started the day before when I installed it. There was no way to extend this. SO, i had a payroll service that ran from May 1, 2013 to April 30, 2014 and a payroll service that ran from November 10, 2013 to November 9, 2014. Paid double for 6 months.
I've been a QuickBooks user for many years. Intuit offers extensions of the payroll service at a higher price for existing customers than they do for new customers. What happened to rewarding loyal customers?!
Also, in Payroll 2013, you could pay up to 3 employees and others at additional expense. With 2014 you can pay 1 employee, and all others are at $2.00 per month. That means that if you have 3 employees (or more) you will pay an extra $48.00 per year. I know, it seems insignificant, but they already get you with their upgrades. I have one computer that I do payroll on, and a second that we do invoicing and packing slips on. As soon as I upgrade the payroll machine, I have to upgrade the invoicing machine. I don't understand why "updates" to the company file aren't backwards compatible. That would be like M$ selling us Office 2013, and not being able to open it with Office 2007.

Other Thoughts: OK software, but the extra fees and lack of compatibility with prior versions this makes Intuit appear to be greedy. If they want us to pay $300 for payroll than do it. Give loyal customers price breaks. Let licensed owners use multiple versions with the same company file.


Dale T.'s Profile

Display Name: Dale T.

Date Joined: 03/06/06

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 11/17/13
  • Last Review: 11/17/13
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