Question 1

Someone please help! I purchased this and none of my SATA cables will fit. Can someone link me to the specific type of SATA cable that fits? I tried (OKGEAR 18" SATA 6 Gbps Cable, Straight to Left Angle W/ Metal Latch, Black, Backward Compatible 3 Gbps and 1.5 Gbps) this one and it does not fit. I am so confused, help!

Accepted Answer

Hi there!  This is a SAS drive, not a conventional SATA drive. This drive is geared more toward business use rather than consumer level builds. These drives typically slot into a backplane  that holds several units, usually configured in RAID arrays. If this is a personal computer for which it is intended, you may want to return it and purchase a SATA drive.

Question 2

Can someone link me the specific SATA Cable you're supposed to use with this? My regular SATA cables are not fitting! Thank you!

Accepted Answer

There are only three sata cable connectors I am aware of, SATA Power, SATA DATA, and eSATA they are keyed to not be inserted upside down, be careful I have seen an experienced tech try and force connection and ruin a hard drive. Perhaps the cable you have is damaged.

Question 3

The description says a 5-year limited warranty, but the warranty tab says 1 year. Can you explain where the difference is?

Accepted Answer

Hello,

Thank you for contacting us in regards to your question.

It appears since this question was asked the information has been updated to reflect the 5 year warranty term.  I apologize for the confusion the original error may have caused.

Thank you, 
Newegg Support

Question 4

We have Dell Poweredge 3.5 inch hotswap servers. Are these disks compatible?

Accepted Answer

The Seagate Constellation ES.3 HDD ST3000NM0023 3TB 7200 RPM has a SAS interface for enterprise environments and is not compatible with personal computers.

Question 5

The description states 5 year warranty but the warranty tab states 1 year. Why the difference?

Accepted Answer

Hello,

Thank you for contacting us with your question. It appears since this question was asked, the product page has been updated to reflect the proper warranty term.  I do apologize for the confusion this may have caused.

Thank you, 
Newegg Support

Question 6

Is the price listed the same for both new and recertified drives?

Accepted Answer

Hello,

Thank you for contacting us with your question. The item is brand new. It will come closed in the original retail package with manufacturer seal. Normally, if the item was refurbished or open box it would be listed on the product page.

Refurbished units are generally lower in price.

Thank you, 
Newegg Support

Question 7

Do you have 20 in stock? Is this covered by the 5 year seagate warranty? Do you have a manufacturer date code on the hard drive?

Accepted Answer

Hello,

Thank you for contacting us in regards to your question.

There is no quantity limit for this product. As long as you can add the quantity of 20 in your cart and the amount does not automatically decrease, we have that amount available.

Thank you, 
Newegg Support

Questions & Answers