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Asus ZenFone 2 Deluxe Special Edition, 5.5” Unlocked Smartphone, Intel 2.3GHz, 4GB RAM, 128GB Storage (ZE551ML-23-4G128G-SE)

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  • Unlocked GSM Dual SIM with LTE, Android 5.0
  • 64-bit Quad-Core Intel Z3580 with 4G RAM and 128G Storage
  • 5.5" IPS full HD display Gorilla Glass 3
  • Premium-Crafted Polygonal Design
  • Zenear included

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  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the ASUS ZE551ML-23-4G128G-SE

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details
1/ 5
Keep away from Asus Phones!

Pros: If the phone stops working in 2 months then all pros are useless.

Cons: - Customer service is not on par with other companies.
- Do not send you any status update and you have to call them to find out what is going on with your repair,

Other Thoughts: After reading the reviews and seeing the specs, the phone for the price was pretty impressive. All the apps that I used worked fine and was mighty happy with the phone. However after 2 months of use the phone died i.e. the screen went dark. It look like it was video chip issue since the screen would come on for a few seconds and would then fade away. I would get the calls and message would come in but just could not see the screen making the phone useless
Have sent if for repair however it is more than 3 weeks and have not heard back from them despite saying that it takes 5-7 business days. On calling them they said they can send a replacement which is refurb. It is disappointing to see how Asus stands behinds its premium phone. I am only hoping that I get a decent replacement which can last me a year or so but probably keep away from any more Asus phones!

Will update once I get the replacement but for now the customer service is not anything to talk about.

Did you find this review helpful?
Manufacturer Response:
Dear Valued Customer,

Thank you for your review of ASUS ZenFone 2 Deluxe Special Edition. Please accept our sincerest apologies for this inconvenience this may have caused. ASUS Customer Loyalty is dedicated to bringing resolution to all ASUS products which include warranty assistance or any technical related issues you may have. To help expedite RMA process please allow me to follow up on your current RMA. If you would like me to assist with any type of status updates, ETA's or any other questions and concerns with our service please feel free to contact me directly at cl-frank@asus.com.

Sincerely,
Frank
ASUS Customer Loyalty
Ownership: 1 month to 1 year
Verified Owner
5/ 5
One of the best cellphone I ever purchased

Pros: Great design! Phone GUI is Easy to setup & use, no lagging issue.

Cons: none!

1 out of 1 people found this review helpful. Did you?
Ownership: 1 week to 1 month
Verified Owner
5/ 5
Great Phone!

Pros: Works seamlessly with straight talk took like 5 minutes to setup, and cant beat the price.

Cons: Volume rocker on the pack is a little awkward to get use to, and the screen on/off button on top is a real stretch to get to but luckily ASUS fixed that with a double tap of the screen to wake up.

Other Thoughts: Would defiantly recommend this phone to friends. has gotten lot of positive comments from the cool looking backs for this

2 out of 2 people found this review helpful. Did you?
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